Epicentre (Western Mumbai): Sr. Dialer Administrator / Engineer | Salary Upto 10 L pa | JC/1570

 Kindly share only 2 profiles per day since the Client is slow with the process of shortlisting and it may take more than the usual time for the feedback.

Request you to source the profiles accordingly and also set the expectations with the candidates regarding the delayed feedback

 

Interview Process:

 

·         Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·         Post Shortlisting only you can register the candidates. (If the candidates is registered without shortlisting he/she will not be tagged under Coppergate)

·         Immediate Joiners

• Candidate should have Desktop / laptop at home as mandatory (Please confirm while sharing the profile)
• Feedback TAT : CV Shortlisting TAT – 10 days & Post CV Shortlisting Rounds TAT – 12 days
• Work From Home till next communication

 

 

Sr. no.	Registration ID	Time	Date	Name	Contact	Email ID	Position	Remarks	Years of Exp	Rel Exp	CTC

 

• You are requested to log in to the link ORMS (Online Recruitment Management System) link : https://epinet.epicentertechnology.com/ORMS to upload the details and candidates resume online.
• Coppergate “unique code” ie: Agency code to register the details is Coppergate-781
• Link can be accessed by you with given Unique code
• Resume will need to be updated for all applicants on ORMS
• Once registration is completed a registration ID will be generated for each applicant. You are requested to make a note of this registration ID for future reference

 

This enables with the following :

• Searching candidate profile by name on ORMS
• Checking for duplication by mapping the ORMS ID
• Conduct the necessary rehire check (if any)

 

 

Company Website: http://www.epicentertechnology.com/

 

We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voce Services in the areas of Collections, Sales and Customer Service.
Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 500 Million Bharat Forge Group, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.
The vision, dynamism & business acumen of the promoters and the leadership of CEO Rajesh (Raj) Thankappan has nurtured Epicenter into a leader in Business Task Outsourcing for a large number of prestigious clients around the globe. The promoters are supported by a team of immensely talented and experienced management members, who provide global expertise to Epicenter. Epicenter also enjoys a strong support from its Venture Capitalists.

 

 

Job Code	JC/1570
Process	Sr. Dialer Administrator / Engineer
No of Openings	1
Gender	Male
About Process	Supervise, Design, Installation and Operation of Dialer system
	Day-to-Day CIM management (Agent, Campaign, Report, Recording & Problem Management)
	Dialer Performance Optimization
	Work closely with the Operations/WFM to understand strategy for programs
	Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel
	Perform daily checklist and review of logs generated by CIM systems
	Adhere to QMS and ISMS Policies and Procedures
Title	Sr. Dialer Administrator / Engineer
Location	Bhayandar - Salasar Business Park
Requirement	Good English Communication Skills (8/10) and good E-mail Etiquettes
	Required Technical Skills : Linux, SQL, PHP, MS-office WINDOWS - XP, 7,10
	Good Team Player
	Should be proactive in learning and taking initiatives
	Excellent time management
	The ability to handle pressure and meet deadlines
Education	BE with at least 2 year’s experience on Dialer like Aspect, Vici dial, Genesys
Shift timings	Day Shift
Transport Boundaries	Western till Dadar, Central till Thane, Harbour - Mankhurd
Transport Facilities	NA
Salary Range	8L to 10L (Includes 10% Variables)
Weekly Off	Saturday & Sunday fixed off
Age	Upto 30 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Technical (Technical skills, Check stability, Interest, flexibility & discuss salary)
	HOD (Check knowledge, experience, Compensation)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 Days