Platinum One (Mumbai) : Operations Manager | Salary Upto 6L pa | JC/1944

 

Interview Process:   Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call Post her short listing, candidate’s profile will be shared with the client Process the candidate who can join immediately Work from Office     Sr. No. Candidate Name Location Total Experience Relevant Experience Current Company Current Designation Current CTC Expected CTC Notice Period Reasons To Quit Communication Skills on the scale of 10 Domain Knowledge on the scale of 10                     Previous Company 1                           Previous Company 2                           Previous Company 3                           Previous Company 4                           Previous Company 5           Company Website:  http://www.platinumone.in/   Platinum One is a BPO based out of Thane It was established in 2008 & has grown since then Platinum One provides services to various Retail, Real Estate, Insurance & Education industries.

Job Code JC/1944 Process Real Estate No. of Requirements 1 Gender Male / Female About Process Manage the portfolio of Consumer Durables clients with span of 80 – 100 member team Will be responsible for driving the Platinum One System audits and processes Responsible for setting up and assessing the quality of the teams Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. Establish a high standard for productivity, quality, customer service as well as define user guidelines Summarize, collect and analyze call center trends and data for regular performance reports Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures Title Operations Manager Location Mumbai - Thane, Wagle Estate Requirement Good English conversational skills (8/10) Minimum 9 + years’ experience in BPO industry with Manager experience for 2 years Candidate should be performing designated role of manager in his/her current role Experience with consumer durables clients preferred Education Graduates Only Shift Timings Day shift Transport Boundaries Please source candidates from Central & Harbour Lines only Transport Facility NA Salary range 4.5L to 6L pa Weekly off Sunday fixed off Age Upto 45 years USP Salary, Designation, Day Shift Rounds of interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) (Telephonic Round) Operation (Process knowledge, Age, Stability, Communication skills, Compensation) Client (Process knowledge, Age, Stability, Communication skills, Compensation) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents Clawback 90 Days