Quatrro BSS (Central Mumbai): Deputy Manager / AM - Quality | CTC Upto10 Lacs pa | JC/2185

 Interview Process:

 

• Try to process the candidate who can join immediately or within 15 days.

·        Remote Joining as of now           

·        Feedback TAT – 10 Working Days

 

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: http://www.quatrro.com/

Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs.

For over 21 years companies have been relying on us to leverage the benefits of globalization and gain a competitive advantage.

Quatrro consists of several complementary business lines, each one intensely focused on serving the needs of its target clients with technology-based, expert knowledge services while leveraging the overall

resources of Quatrro – operational excellence, global infrastructure and capital.

Over 80 enterprise clients, 15,000+ SMB & SOHO customers, 1,000,000+ retail customers around the globe have chosen Quatrro to help them attain the benefits of global sourcing, operational excellence and cost-

effectiveness.

 

 

Job Code	JC/2185
Process	Quality
Gender	Male / Female
No. of Positions	1
About Process	Develop, Implement and review statistical analysis that identifies defects, exceptions to quality processes, test methods, service and trends, etc. and propose solution.
	Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
	Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.
	Facilitate sharing of best practices from within and outside the organization and implement them.
	Work as a point of contact to drive conversations with HODs/ Stakeholders, Internal teams & managers to ensure training, utilization and effectiveness of process and improvement projects.
	Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
	Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for CPS processes.
	Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations.
	Ensure compliance of all quality control documentation and document change activities are done without exceptions.
	Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores.
	Actively involve in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective.
	Create and manage performance dashboards, which depict business and ops metrics clearly.
	Can conceptualize and implement Statistical Process Control (SPC) principles in the process.
Title	Deputy Manager / AM  - Quality
Location	Thane, Wagle estate- WFH
Requirement	Candidates should only from a BPO from KPO Background from accounting processes
	Minimum 4+ years work experience in Transactional Quality is mandatory (blended role with operations is not required).
	Six Sigma Black belt and kaizen certified.
	Should have excellent data management, project management, analytical skills, training and presentation skills
	Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects
	Candidates preferred with Prior work experience in TQ Management & Mentoring projects/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management.
	Experience in driving Transformation/Process Improvement projects
	Experience in setting up QMS methodology
	Experience in training staff on six sigma/Lean etc.
	Ability to work with cross-functional teams
	Good in communication skills, ability to work with staff from different countries
	Good project management skills
	Accuracy & integrity in data handling
	Ability to work with people and teams of diversified / different priorities
	Business intelligence and strong result orientation
	Solid working knowledge and experience with Microsoft office and other computer-based applications business cases and white papers
	Very resilient and lateral thinking capability & experience in advance quality planning
	Strong stake holder and relationship management skills and dealing with senior executives
	Highly self-motivated, proactive and eager to develop new capabilities in evolving role.
	Good project management skills
Education	Any B.Com/ M.Com/ MBA finance
Shift timings	US Shifts
Transport Boundaries	Target from nearby location only
Transport Facility	NA
Salary Range	Upto 10 LPA (Depending on Last Drawn, experience and skills)
Weekly Off	Saturday and Sunday Fixed off
Age	upto 35 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Sales Oriented, Sales pitch, Urgency Creator, Mock Call)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 days