SUPER URGENT !!!! Q Connect (Mumbai): QA - Customer Service | CTC Upto 5 L pa | JC/2135

 Interview Process:

 

·        Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·        Post her short listing, candidate's profile will be shared with the client

·        Process the candidate who can join immediately

·        Work from Office

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

Company Website: https://www.q-connect.com/

Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact center services to large telecommunications operators,

Internet service providers, DTH service providers and online travel agencies amongst other domestic (Indian) and international clients.

Tata BSS is among the third party outsourced customer service providers in India, serving domestic as well as international customers.

With facilities across 21 "global delivery centers" that accommodate 23000+ employees.

Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centers.

The centers in the US offer inbound customer care services, email support, cross-selling and up-selling services to industries including e-commerce, healthcare & travel.

Job Code JC/2135 Process Customer Service No. of Requirements 4 Gender Male / Female About Process Monitoring the required number of calls and giving accurate feedback to the CCE's Implement key initiatives for process improvement Constant updating of call center core processes Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations) Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability, and Integrity of Data Establish controls on Transaction Processing aiming for a Zero Compliance Defect Output Understand customer expectations and build in the required changes into the processes Collecting data and creating reports that would provide Daily operational feedback to the client on the operations To take calls as per business requirements and as part of process compliance To appear for internal and external knowledge tests on a regular basis To actively participate & lead in the call calibrations Familiarize & Adhere to TBSSL's information security & quality policies and standards that relate to one's work Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords Awareness of access rights to information & information systems Reporting information security incidents including but not limited to suspected viruses immediately Ensure that critical data in the folders where it can be backed up & same is informed to Technology Being a team player with a very pro-active approach Title QA Location Mumbai - Thane (Kasarvadali Ghodbunder Road) Requirement Good Communication Skills (8/10) 1 +  year of experience as QA from Customer Service Should have excellent analytical, problem solving capabilities and lateral thinking skills Deep domain process / domain knowledge with ability to interpret scenarios in respect of process compliance based on facts and data Expertise in MS tools is a must (Excel, Word, PowerPoint) Good Knowledge of Audit and Evaluation function Analytical bent of mind Ability to handle pressure and a natural go getter Work independently Education Graduate Shift Timings Rotational Day Shift Transport Boundaries Please source candidates from Central Line only Transport Facility NA Salary range 4.5L to 5 L pa Weekly off 1 day Age Upto 35 years USP Day shift, Brand, Growth Opportunities Rounds of interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Ops (Check knowledge, experience, Compensation) Client (Check knowledge, experience, Compensation) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents Clawback 90 Days