Concentrix (Gurgaon & Noida) : Quality Analyst | Salary Up to 5.5 LPA JC/1263

 Interview Process:

 

·         Share candidate's CV along with tracker as per below mentioned format on osmshrconsultancy@gmail.com

·         Post CV Screening will provide a time slot to connect your candidate for a con call

·         Connect candidate via conference with SPOC 

·         Post her short listing, candidate's profile will be shared with the client .

·         Try to process the candidate who can join immediately only

·         Work from Office/Home

 

Sr. No.	Name	CL	Location	Role	Work Experience	Company	Qualification	CTC	ECTC	Notice Period	Laptop/Desktop with Webcam

 

Company Website : https://www.concentrix.com/ Concentrix, a business services company, is a subsidiary of SYNNEX Corporation

Its parent, SYNNEX sits at number 198 on the Fortune 500 listing

Concentrix is headquartered in Fremont, CA.

Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics,

Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.

Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006

Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.

On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents

On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016 Job code JC/1263 Process Quality Analyst Gender Male / Female No. of Positions 2 About Company High performance delivery on all quality parameters. Audit interactions on Product/process, Communication and soft skills parameters. Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion. Data analysis and creating designated reports and presentations. Participate in calibrations to ensure consistent scoring & feedback delivery approach. Communicate to heighten awareness and focus on importance of positive customer experience. Make recommendations and drive improvement. Reduce the learning curve and help enhance product/process knowledge of new team members. Ensure that internal policies, procedures, and compliance regulations are being followed. Customer/Client Interactions Leverage process knowledge to proactively identify areas of concern & highlight to the change Team. Prepare TNA, publish and execute for 100% closure. Real Time Support (Production/Live Support) on the floor as per the business requirement     Understanding of the Audit & Coaching processes Title Quality Analyst Location Gurgaon & Noida Requirement Excellent communication skills required (8/10) Should have knowledge on 7 QC tools Proficiency in Ms-Office (Excel, Word, PowerPoint) Candidates should be flexible to work on week offs if required Photo ID compulsory with every CV Education Graduate with minimum 2+ years of experience as Quality Analyst BFSI experience & International Voice/Chat experience is mandatory – Noida QA experience in International Voice/Chat customer service experience is mandatory - Gurgaon Shift timings 24x7 Location Boundaries NA Transport Facility One way transport will be provided in night shift Salary Range Up to 5.5 Lac pa Weekly Off 1 Rotational off Age Upto 35 years USP Brand, Designation, Salary Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Business Head (Process knowledge, Age, Stability, Communication skills, Compensation)   Operations (Process knowledge, Age, Stability, Communication skills, Compensation) Documents Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents from Current & Previous Employer Clawback 90 days Connect us on 07208083220 for more details.