PUNE ACTIVE : Concentrix (Multiple Locations): Technical Support (Marvel EPS) | Upto 5.60 LPA | JC/032

Dear Team,

 

KINDLY FOCUS ON PUNE LOCATION ONLY

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Dear Team,

 

CLIENT IS GOING THROUGH SOME CHANGES IN INTERNAL MANAGEMENT UNTIL THEN THE BANGALORE POSITION IS ON HOLD.

KINDLY DONOT SHARE ANY MORE PROFILES SINCE THE CLIENT WONT CONSIDER THE SAME.

THANK YOU FOR THE CONTINUOUS SUPPORT.

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Dear Team,

 

Kindly note going forward the subject position’s name has been changed to Marvel.

 

 

Dear Team,

 

Please note below points whole sourcing:

·         For position of ODSP – 1 year exp in Exchange server is must

·         For position of Cloud O365 – 1 year experience in O365 is a must

·         Need immediate joiners only.

·         Voice Quality is a must, Must have excellent communication skills.

·         Should be comfortable with Voice Profile

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Dear Team,

 

Please note below points whole sourcing:

·         Need immediate joiners only. Candidate with Notice period of 30 days are not considered.

·         Voice Quality is a must, this is a voice profile and hence, need someone with excellent communication skills.

·         For position of ODSP – 1 year exp in Exchange server is must

·         For position of Cloud O365 – 1 year experience in O365 is a must

·         Share CV post AMCAT registration and assessment

 

PLEASE SUBMIT CVs ONLY POST AMCAT WITH BELOW TRACKER

 

Sr. No.	Candidate Name	Location	Total Experience	Relevant Experience	Current Company	Current Designation	Current CTC	Expected CTC	Notice Period	AMCAT Status

 

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Dear Team,

 

AMCAT (Check basic eligibility)

AMCAT Process:

1. Candidate needs to appear for AMCAT test 1^st (Please Note: AMCAT is also an elimination round)
2. Link: https://concentrix.myamcat.com/in/agency
3. Make sure candidate selects Coppergate as their source
4. Fill up all candidate details: Details to be filled correctly as all future communication will happen on the registered email id
5. Candidate will receive AMCAT link on his Email ID
6. Candidate needs to follow the link and complete his registration round
7. Post Interview completion: Candidate will receive an confirmation email

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Work-From-Home till lockdown as per below:

For local Bangalore candidates, collect laptop from office and work from home

For Outstation candidates, below is the procedure:

·         Will have to collect laptop from local office (Eg. Kolkata, Noida, Gurgaon, Mohali, Ranchi, etc or wherever Concentrix has branches).

·         Post lockdown return the laptop to local office

·         Relocate to Bangalore/Pune and work from office

 

P.S. BYOD is not applicable from today.

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 Interview Process:

• Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client .

• Try to process the candidate who can join immediately or in 30 days
• Work from Home till lockdown               

 

Note:

Please be informed all candidates have to sign a financial Service agreement for 18 months of Rs. 2 lacs. (Mandatory)

It is not a bond. It is for material breach and is training cost and data protection. Candidate will be upgraded movement as Process Trainer or OJT.

 

Rounds - Personal interview , voice accent round, technical assessment, typing test.

 

For Outstation candidate – medical accident + covid indusrance + 1500 temporary allowance for 2 weeks or 1 month as broadband and installation charges.

For outstation candidates, BYOD configuration will be given i.e. bring your own device.

If can relocate – Rs. 14,000 as relocation allowance will be provided

 

System Requirement:

• RAM - Minimum 4-8 GB
• Hard Disk - Minimum 50 GB (Available Free space on system drive (C Drive))
• CPU - Minimum Dual Core
• OS: Win8 and above / MAC OS
• Working internet connection (min 10 MBPS)
• Admin rights on machine
• Concentrix SSO credentials and CNX Email ID

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website : https://www.concentrix.com/   Concentrix, a business services company, is a subsidiary of SYNNEX Corporation

Its parent, SYNNEX sits at number 198 on the Fortune 500 listing

Concentrix is headquartered in Fremont, CA.

Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics,

Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.

Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006

Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.

On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents

On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016

 

 

Job Code	JC/032
Process	Technical Support ( Microsoft EPS )
No. of Requirements	20
Gender	Male / Female
About Process	Enterprise Platform support (B2B and B2C commercial line of support)
	Troubleshooting of Server operating system environment, Server deployment/redeployment, Patching, configuration, recovery
	Hardware Identification and Troubleshooting
	Operating System Installation, Navigation, Configuration and Troubleshooting
	Application Navigation, Configuration and Troubleshooting
	Protection Software Usage, Configuration and Troubleshooting
Title	Sr. Advisor 1 , Technical Support
Location	Bangalore , Pune
Requirement	Excellent  Communication skills (Voice Select - C1)
	DNS DCP O 365, windowws server , exchange server
	Sound knowledge unerstanding of Microsoft Server Operating systems, application installations/ implementation/administration/navigation, DNS, DHCP, AD, O365 and Exchange Servers
	Ability to communicate effectively , compose clear and articulate email and chat communication to customers
	Knowledge of PCs and relvant Microsoft exchange products
Education	UG / Graduate with Minimum 1 year of documented technical experience
Shift timings	Any 9 hours shift between 5:30pm to 10:30am
Transport Boundaries	NA
Transport Facility	Available
Salary Range	3.70 to 5.60 LPA + Company Incentives CNX + Client incentves (Microsoft)
Weekly Off	Rotational weekoffs
Age	40 years
USP	Brand, Salary, Career opportunities, 2 weekly offs, Designation
Rounds of Interview	HR - Telephonic (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	VNA - Telephonic
	Versant (Score 58 & above) - Videocall
	Technical Round - Videocall (Check technical knowledge & process knowledge)
	Operations - Videocall (Check stability & knowledge, discuss salary, Checks communication)
Documents	Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents
Clawback	90 Days