INTERNATIONAL BANKING PROCESS : Concentrix (Pune): Manager-Quality | Salary Up to 14.5 LPA | JC/1248

6-8 years of experience ( 4-6 years of relevant experience) as a transactional Quality Manager from Banking domain or Financial background

Must have exposure to international banking

Domestic banking will be a reject

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 Interview Process:

·       Share candidate’s CV along with tracker as per below mentioned format on osmshrconsultancy@gmail.com

·       Post CV Screening will provide a time slot to connect your candidate for a con call

·       Connect candidate via conference with SPOC

·       Post her short listing, candidate’s profile will be shared with the client .

·       Try to process the candidate who can join immediately only

·       Work from Office/Work from Home

 

 

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Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

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Company Website : https://www.concentrix.com/   Concentrix, a business services company, is a subsidiary of SYNNEX Corporation

Its parent, SYNNEX sits at number 198 on the Fortune 500 listing

Concentrix is headquartered in Fremont, CA.

Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics,

Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.

Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006

Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.

On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents

On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016 Job Code JC/1248 Process Manager-Quality No. of Requirements 1 Gender Male / Female About Process Drive continuous improvement for Transaction Quality and Delivery Manage Transaction Quality & Client related Key Performance Indicators (KPIs) Evaluate effectiveness of transactional quality interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectations Ability to get out of the box ideas and Process improvement initiatives in the process Should drive Process control & Compliance in addition to managing Audit SLAs Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Provide quality floor support, feedback, refreshers etc. via the teams aligned Facilitate Quality and Compliance team to perform various audits and follow-ups based on the observations highlighted Effective People Management skills to be able to drive teams across LOBs and/or Geographies Ability to drive initiatives to closure Title Manager-Quality Location Pune Requirement Excellent written and Verbal communication skill required (8/10) Needs to have good working knowledge of Transaction Quality systems, tools and technologies Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure Flexible to work in 24X7 environment (night shifts and weekends basis scope Education Graduate with overall 6-8 years of experience ( 4-6 years of relevant experience) Experience in BFSI is must, Experience is chat will be added advantage Shift timings 24x7 Transport Boundaries NA Transport Facility NA Salary Range Up to 13 LPA Weekly Off 5 Days Working Age Upto 35 years USP Brand, Salary, Career opportunities, Designation Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Operations (Process knowledge, Age, Stability, Communication skills, Compensation) Client (Check process knowledge & experience) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents Clawback 90 days Connect us on 07208083220 for more details.