Request you all to stop sourcing for the above position since the client is going to revise the requirements and will be looking forward for profiles related to the same. Once we receive the updated requirements we will share , kindly start sourcing only post the updated requirement is shared. Appreciate your support.
Interview Process:
· Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client .
· Please process the candidate who can join immediately or within 30 days
· Work from Home till lockdown
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Company Website : https://www.concentrix.com/
Concentrix, a business services company, is a subsidiary of SYNNEX Corporation |
Its parent, SYNNEX sits at number 198 on the Fortune 500 listing |
Concentrix is headquartered in Fremont, CA. |
Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, |
Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism. |
Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006 |
Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte. |
On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents |
On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016. |
Job Code | JC/1299 |
Process | Manager-Quality |
No. of Requirements | 2 (1-Technical domain & 1- International CRM) |
Gender | Male / Female |
About Process | Drive continuous improvement for Transaction Quality and Delivery |
Manage Transaction Quality & Client related Key Performance Indicators (KPIs) | |
Evaluate effectiveness of transactional quality interventions | |
Strengthen Quality management processes / framework to improve quality delivery | |
Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectations | |
Ability to get out of the box ideas and Process improvement initiatives in the process | |
Should drive Process control & Compliance in addition to managing Audit SLAs | |
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires | |
Provide quality floor support, feedback, refreshers etc. via the teams aligned | |
Facilitate Quality and Compliance team to perform various audits and follow-ups based on the observations highlighted | |
Effective People Management skills to be able to drive teams across LOBs and/or Geographies | |
Ability to drive initiatives to closure | |
Title | Manager-Quality |
Location | Thane |
Requirement | Excellent written and Verbal communication skill required (8/10) |
Needs to have good working knowledge of Transaction Quality systems, tools and technologies | |
Basic knowledge of Six Sigma - Knowledge of 7 Basic Quality Tools | |
Understanding of Transition from startup to BAU/Hand over phase | |
Flexible to work in a 24X7 environment (Night shifts & weekends based on scope) | |
Trained /Certified in Green Belt | |
Education | Graduate with overall 6-8 years experience in People Management for Quality and is Quality Manager on papers. Must have experience in managing Transaction Quality |
Shift timings | 5 days working | Rotational including night shifts |
Transport Boundaries | NA |
Transport Facility | NA |
Salary Range | Up to 14 LPA |
Weekly Off | 5 Days Working |
Age | Upto 35 years |
USP | Brand, Salary, Career opportunities, Designation |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Process knowledge, Age, Stability, Communication skills, Compensation) | |
Client (Check process knowledge & experience) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents |
Clawback | 90 days |
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