Kindly share only 2 profiles per day since the Client is slow with the process of shortlisting and it may take more than the usual time for the feedback.
Request you to source the profiles accordingly and also set the expectations with the candidates regarding the delayed feedback
Interview Process:
- Connect telephonic via conference with Ridhima
· Post the shortlisting, send candidate’s CV and tracker as per below mentioned format to Ridhima on osmshrconsultancy@gmail.com
· Post Shortlisting only you can register the candidates. (If the candidates is registered without shortlisting he/she will not be tagged under Coppergate)
· Immediate Joiners
- Candidate should have Desktop / laptop at home as mandatory (Please confirm while sharing the profile)
· Work From Home till next communication
Name of Candidate | Put your candidate name here |
Position applied for (Des-area) | |
Current company/Previous company |
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Current Post |
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Tenure in Current Experience |
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Tenure in People Management |
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Overall Experience |
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Previous Companies |
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Qualification |
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Residence |
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Current Annually CTC |
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Expected Annually CTC |
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Notice Period |
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Reason for Job Change |
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Marital Status |
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Span of Control |
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Phone |
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Short Summary of candidate |
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Agency/Consultancy |
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ORMS Registration ID |
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- You are requested to log in to the link ORMS (Online Recruitment Management System) link : https://epinet.epicentertechnology.com/ORMS to upload the details and candidates resume online.
- Coppergate “unique code” ie: Agency code to register the details is Coppergate-781
- Link can be accessed by you with given Unique code
- Resume will need to be updated for all applicants on ORMS
- Once registration is completed a registration ID will be generated for each applicant. You are requested to make a note of this registration ID for future reference
This enables with the following :
- Searching candidate profile by name on ORMS
- Checking for duplication by mapping the ORMS ID
- Conduct the necessary rehire check (if any)
Company Website: http://www.epicentertechnology.com/
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voce Services in the areas of Collections, Sales and Customer Service.
Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 500 Million Bharat Forge Group, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.
The vision, dynamism & business acumen of the promoters and the leadership of CEO Rajesh (Raj) Thankappan has nurtured Epicenter into a leader in Business Task Outsourcing for a large number of prestigious clients around the globe. The promoters are supported by a team of immensely talented and experienced management members, who provide global expertise to Epicenter. Epicenter also enjoys a strong support from its Venture Capitalists.
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Job Code |
JC/1505 |
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Process |
Quality and Training |
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No. of Requirements |
1 |
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Gender |
Male / Female |
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About Process |
COPC Lead Manager Drive all activities towards COPC implementation for the organization |
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Assure that COPC Certification processes is compliant and on track for completion as per timelines |
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Co- ordinate audit schedules/cycle program across all sites in scope |
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Assure that all projects K-bases are consistent and useable |
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Review ATACs and ARTMCs action plans per site |
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Train all site concerned parties on any change in approaches specific to COPC |
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Analyse site variations as AHT, monitoring, K- bases and sets action plans for minimizing variations |
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Design and present executive reports to management .MS Project, MS Office, Project Management, Six Sigma |
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Co-ordination Liaisoning Effective Communication Negotiation Conflict Resolution |
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Review MIS, highlight trends and red flags, if any for process health Suggestions for process improvements with PEX team |
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Ensure liasoning with ops and QnT teams to uplift productivity and quality metrics through drill down and deep analysis of numbers Identifying drivers/levers for increase in efficiencies and effectiveness |
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Title |
Manager - Business Analysis (COPC) |
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Location |
Bhayandar - Salasar Business Park |
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Requirement |
Good Communication Skills (8/10) |
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Previous knowledge in preparedness for BPO site audit/certification essential |
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Effective change manager with ability to lead a growing team Strong working knowledge of Microsoft office |
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Education |
Graduate with 10 + years into similar profile from BPOs. He needs to be Manager on papers |
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Proven work experience in conducting certification/ audits related to COPC |
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Proven working experience in project management |
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Experience with customer interaction in the following geographies- UK, US and Australia |
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Shift timings |
Rotational (This candidate will be required to in U.S Shifts also) |
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Transport Boundaries |
Please source candidates from western line only |
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Transport Facility |
Depending upon the shift timings |
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Salary Range |
9.5L to 11L pa |
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Weekly Off |
Saturday & Sunday fixed off |
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Age |
Upto 40 years |
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USP |
Brand, Designation, Growing industry, Growth opportunity, Learning opportunity |
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Rounds of Interview |
HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
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Operations (Check stability & discuss salary) |
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CEO (Check Knowledge, discuss salary, compensation) |
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Documents |
Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents |
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Clawback |
90 Days |
Connect us on 07208083220 for more details
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