Epicentre (Western Mumbai): Process Trainer | Salary Upto 6L pa | JC/1500

Dear Team,

 

Additional information for Process Trainer - U.S collections

 

ü  Car, Retail & Medical collections experience needed.

ü  If there are no batches then this trainer will also have to take calls and prove better than the Agents.

ü  Basically they would need to know the process on ground level.

ü  Candidates who have experience with Retail & Medical training batches preferred

Kindly share only 2 profiles per day since the Client is slow with the process of shortlisting and it may take more than the usual time for the feedback.

Request you to source the profiles accordingly and also set the expectations with the candidates regarding the delayed feedback

 

Interview Process:

 

• Connect telephonic via conference with Ridhima

·         Post the shortlisting, send candidate’s CV and tracker as per below mentioned format to Ridhima on osmshrconsultancy@gmail.com

·         Post Shortlisting only you can register the candidates. (If the candidates is registered without shortlisting he/she will not be tagged under Coppergate)

·         Immediate Joiners

• Candidate should have Desktop / laptop at home as mandatory (Please confirm while sharing the profile)

·         Work From Home till next communication

 

Name of Candidate	Put your candidate name here
Position applied for (Des-area)
Current company/Previous company
Current Post
Tenure in Current Experience
Tenure in People Management
Overall Experience
Previous Companies
Qualification
Residence
Current Annually CTC
Expected Annually CTC
Notice Period
Reason for Job Change
Marital Status
Span of Control
Phone
Email
Short Summary of candidate
Agency/Consultancy
ORMS Registration ID

 

• You are requested to log in to the link ORMS (Online Recruitment Management System) link : https://epinet.epicentertechnology.com/ORMS to upload the details and candidates resume online.
• Coppergate “unique code” ie: Agency code to register the details is Coppergate-781
• Link can be accessed by you with given Unique code
• Resume will need to be updated for all applicants on ORMS
• Once registration is completed a registration ID will be generated for each applicant. You are requested to make a note of this registration ID for future reference

 

This enables with the following :

• Searching candidate profile by name on ORMS
• Checking for duplication by mapping the ORMS ID
• Conduct the necessary rehire check (if any)

 

 

Company Website: http://www.epicentertechnology.com/

 

We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voce Services in the areas of Collections, Sales and Customer Service.
Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 500 Million Bharat Forge Group, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.
The vision, dynamism & business acumen of the promoters and the leadership of CEO Rajesh (Raj) Thankappan has nurtured Epicenter into a leader in Business Task Outsourcing for a large number of prestigious clients around the globe. The promoters are supported by a team of immensely talented and experienced management members, who provide global expertise to Epicenter. Epicenter also enjoys a strong support from its Venture Capitalists.

Job Code	JC/1500
Process	U.S. third party collection
No of Openings	1
Gender	Male / Female
About Process	Conduct NHT batches for multiple process and manage OJT
	Prepare or modify training content, TNI,PKT completion
	Creating contents for training / Dashboard preparation
	Develop and / or deliver domain centric Training Content in specific to the domain, Function and/or Process
	Train the associates for objection handling as well as other aspects
	Responsible for performing gap analysis and identifying knowledge gaps around both Content and Delivery
	Create and / or manage the mechanism of certification of employees at all levels within the account
	Create and Update Process Documents, Training Collaterals, Databases and Trackers
	Work closely with Process Excellence teams to identify knowledge gaps and undertake improvement projects
	Monitor and ensure that the SOPs at account level are current
	Co-ordinate between the Training and Operations stakeholders to ensure timely reporting and governance of training activities
	Interdepartmental Communication & Co-ordination
Title	Process Trainer
Location	Bhayandar - Salasar Business Park
Requirement	Good Communication Skills (8/10)
	Basic computer knowledge
Education	Graduate and should have been a trainer for U.S. third party collections for at least one year
	Should have worked as a third party collector prior to his promotion for at least two years
	Will be responsible to train agents for U.S. third party collection processes
Shift timings	Rotational U.S shifts
Transport Boundaries	Please source candidates from western line only
Transport Facilities	Depending upon the shift timings
Salary Range	4L to 6L pa
Weekly Off	1 Rotational Off
Age	Upto 35 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Check stability & discuss salary)
	CEO (Check Knowledge, discuss salary, compensation)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 Days

For more details connect us on 07208083220