FCS (Central Mumbai): AM/ Manager Quality and Compliance | Upto 9 LPA| JC/1520

 

Dear Team,

 

Interview Process:

 

     Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client .

• Try to process the candidate who can join immediately or within 30 days

 

 

Name of Candidate

Number

Location

DOB

Highest Qualification

Last Company

Total experience

Last drawn

Expectation

Notice Period

 

 

   Company Website : http://www.fcsbpo.com/

 

For over 25 years, First Credit Services, Inc. (FCS) has remained a leading provider of business process outsourcing, A/R management, and debt collection services for many

of the most recognized brands serving consumers throughout the United States.

First Credit Services is integrated with dozens of software companies who already service many of our existing business partners.

FCS has brought effective first and third party collection solutions to over 4,500 clients across the United States.

FCS is certified by the National Minority Supplier Development Council (NMSDC) and serve a broad group of Fortune 500 companies.

 

 

Job Code	JC/1520
Process	AM/ Manager Quality and Compliance
No of Openings	1
Gender	Male/Female
About Process	Monitoring and evaluating Call Center call activities through LiveOx call recordings and Speech analytics to identify, measure, monitor and control compliance risks within the company and ensure consistent monitoring standard, compliance with applicable laws, codes, rules, standards, regulations and company policies
	Coordinates and/or leads internal and business-facing calibration
	Effectively communicates policy and procedural requirements and operational changes.
	Develops and analyzes reports designed to spot trends and communicates findings, along with suggested remediation strategies.
	Provides recommendations on procedure changes to ensure that they are current and applicable to the current business environment.
	Prepares and delivers periodic reviews of employee performance, including preparation and documentation of disciplinary actions
	Assists with the development, review and maintenance of all department documentation including training and procedures.
	Responsible for timely and accurate employee forecasting at the team level.
	Assist with the development and training of the team to drive progress in the team, embedding the performance culture and role modeling company values
Title	AM/ Manager Quality and Compliance
Location	Central Mumbai - Thane
Requirement	Excellent communication skills required (B29)
	Mentors and coaches others to be open, honest and reliable.
	Provides constructive, open and timely feedback to support personal and career development of others in order to achieve their full potential
	Directing team to ensure that productivity and quality of work goals are met and assigned tasks are accurate and timely
	Directs staff to ensure Team performance is in accordance with applicable Company policies and procedures and consistently meeting departmental and/or client goals. Coaches team members to assist with knowledge improvement and skill development.
	Proficiency in MS-Office, PowerPoint
Education	Graduation with 4+ years of experience in Quality and Compliance as an Assistant Manager / Manager (On papers)
	US-Collections experience Mandatory
Shift timings	Any 9 hours shift between 5:30 pm to 6:30 am/8:30 pm to 5: 30 am
Transport Boundaries	NA
Transport Facilities	NA
Salary Range	8 to 9 Lacs pa
Weekly Off	Alternate Saturdays and Sundays fixed off
Age	Upto 40 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Day Shift
Rounds of Interview	HR - Telephonic (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operation Round- Video Call (Check stability & discuss salary)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 Days