FCS (Central Mumbai): Process Trainer | Upto 7LPA| JC/810 |Position on HOLD

Dear Team,

 

Client is going through some changes in internal management until then the Position is on HOLD. Kindly do not share any more profiles since the client wont consider the same. Thank you for the continuous support.

 

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 Dear Team,

 

Kindly source candidates from US Collections background ONLY.

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Interview Process:

 

• Share candidate’s CV along with tracker as per below mentioned format with Jasmine on osmshrconsultancy@gmail.com

·         Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call

·         Connect candidate via conference with SPOC Jasmine

·         Post her short listing, candidate’s profile will be shared with the client .

• Try to process the candidate who can join immediately

 

 

Name of Candidate

Number

Location

DOB

Highest Qualification

Last Company

Total experience

Last drawn

Expectation

 

 

   Company Website : http://www.fcsbpo.com/

 

For over 25 years, First Credit Services, Inc. (FCS) has remained a leading provider of business process outsourcing, A/R management, and debt collection services for many

of the most recognized brands serving consumers throughout the United States.

First Credit Services is integrated with dozens of software companies who already service many of our existing business partners.

FCS has brought effective first and third party collection solutions to over 4,500 clients across the United States.

FCS is certified by the National Minority Supplier Development Council (NMSDC) and serve a broad group of Fortune 500 companies.

 

Job Code	JC/810
Process	Process Trainer (US -Collection)
No of Openings	2
Gender	Male/Female
About Process	Conduct NHT batches for multiple process and manage OJT
	Prepare or modify training content, TNI,PKT completion and KRA/KPI
	Creating contents for training / Dashboard preparation
	Develop and / or deliver domain centric Training Content in specific to the domain, Function and/or Process
	Train the associates for objection handling as well as other aspects
	Responsible for performing gap analysis and identifying knowledge gaps around both Content and Delivery
	Create and / or manage the mechanism of certification of employees at all levels within the account
	Create and Update Process Documents, Training Collaterals, Databases and Trackers
	Work closely with Process Excellence teams to identify knowledge gaps and undertake improvement projects
	Thoughput Calculation & FAP
	Co-ordinate between the Training and Operations stakeholders to ensure timely reporting and governance of training activities
	Interdepartmental Communication & Co-ordination
Title	Trainer
Location	Thane
Requirement	Excellent communication skills required (B29)
	Proficiency in MS-Office, PowerPoint
Education	Graduate with minimum 2 years of experience as Trainer on papers
	Candidates should have experience in US Collection International Bpo only
Shift timings	Any 9 hours shift between 5:30 pm to 6:30 am/8:30 pm to 5: 30 am
Transport Boundaries	NA
Transport Facilities	NA
Salary Range	5 to 7 Lacs pa
Weekly Off	Alternate Saturdays and Sundays fixed off
Age	Upto 35 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Day Shift
Rounds of Interview	HR - Telephonic (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operation Round- Video Call (Check stability & discuss salary)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 Days

Connect us on 07208083220 for more details