Dear Team,
Please work on below requirement.
Interview Process:
· Post CV Screening Akshara Mohan will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client
· Source Candidates who can join Immediately
· Work Remotely: Temporarily due to COVID-19, once conditions of Lockdown are relaxed, candidate will be expected to work from office on the below mentioned timings
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company website: groww.in
About company:
Groww is an investing platform where users can find the best mutual funds to invest in and can invest their money without any hassles. Groww provides objective evaluation of mutual funds and does not advice or recommend any mutual fund or portfolios. Headquartered in Bangalore, Groww helps investors in the following way:
1. providing objective evaluation of products available on Groww
2. By bringing up red flags, if any, involved in the products. However Groww does not guarantee to bring out all red flags.
3. By being transparent about fees and charges involved in investing in a product
4. By By clearly representing the risk associated with buying a product
Job Code | JC/1566 |
Process | Customer Support Manager |
Gender | Female/Male |
No. of Positions | 1 |
About Process | Manage overall productivity of agents & Social media queries |
Analyzing performance against standard parameters | |
Providing feedback to Agents | |
Conduct refresher trainings | |
Managing & motivating the team to improve the overall customer experience | |
Maintaining dashboard & reports to be sent out to the stakeholders | |
Providing actionable data to various internal support groups as needed | |
To use a quality monitoring data management system to compile and track performance at the individual level | |
Conduct Performance Management & Appraisals | |
Design and modify training modules whenever required | |
Manage attrition & detect earlier behaviours | |
Title | Manager Customer Success |
Location | Kormangalam, Bangalore |
Requirement | Good communication (7/10) |
A minimum of 8 years of experience with a minimum of 3 years of experience in a leadership role. | |
Should have managed team size of 20 people | |
Good knowledge on CSAT (Customer Satisfaction) mechanism and Operations | |
Prior knowledge of Financial products | |
Good knowledged on conducting RCA (Root cause analysis) | |
Should be proficient in MS Office- Word, Excel and Powerpoint | |
Education | Graduate in any stream/ MBA would be added advantage |
Shift timings | 9:00 am - 6:00 pm |
Transport Boundaries | Source candidates from nearby locations only |
Transport Facility | NA |
Salary Range | Upto 12 Lacs p.a |
Weekly Off | Sunday off |
Age | Upto 35 years |
USP | Brand, designation and salary |
Rounds of Interview | Technical Round |
Operations (Check stability, Interest, flexibility & discuss salary) | |
Fitment round | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 120 days |
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