Dear Team,
Thank you for your support.
Please do not source any more profiles as the client has successfully closed.
As always, appreciate your support.
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Hello Team,
The client has now 2 requirements.
They are only looking out for candidates who are into Email Process.
Shifts Timing :
2 TL - 24/7 working window
Salary : 40K (Net)
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Hello Team,
The client has now 4 requirements.
They are only looking out for candidates who are into Email Process.
Shifts Timing :
2 TL - 24/7 working window
Salary : 40K (Net)
______________________________________________________________
Hello Team,
The client has now 4 requirements.
Shifts Timing :
3 TL- Working window 7am-2 am window
4th TL - 24/7 working window
______________________________________________________________
Interview Process:
- Try to process the candidate who can join immediately.
- Three months of contract employment, after this period candidate is legible for confirmation.
- Candidate should have Desktop / Laptop with WiFi connection mandatory
- Work from home till further notification from client
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. |
combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver |
transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 44,567 employees across 75 |
delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals. For the year ended 31st March 2018, HGS had revenues of |
HGS US$ 597 million. |
Job Code | JC/827 |
Process | Team Leader (Email & Chat Process) (Three months contract) |
No. of Requirements | 1 |
Gender | Male / Female |
About Process | Manage productivity requirements and implement strategies to improve production |
Monitor daily production reports and proactively manage files as they approach SLA commitments | |
Ensure client dictated SLA’s are adhered to | |
Assist in the clarification or resolution of issues as they arise between customers and operating personnel | |
Should know about shrinkage and attrition | |
Title | Team Leader |
Location | Andheri |
Requirement | Decent Written & Verbal Communications Skills (B28 High - B29) |
Should have experience as Team Leader in Email & Chat process. ORM is Preferred | |
Education | Graduate with minimum 5+ years of on paper Team Leader experience in Email & Chat Process from International BPO |
Should have experience in Email & Chat process. ORM is Preferred | |
Shift timings | Any 9 hours shift between 7:00am to 2:00am |
Transport Boundaries | Churchgate to Mira Rd. |
Transport Facility | Home pick / drop depending upon the shift timings |
Salary Range | 40,000 to 50,000 (Net) |
Weekly Off | 1 Rotational Off |
Age | Upto 32 years |
USP | Brand, Salary, Sunday fixed off, Designation |
Rounds of Interview | HR - Telephonic (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations - Videocall (Check stability & knowledge, discuss salary, Checks communication) | |
Business Head – Video Call (Check knowledge, experience, Compensation) | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents |
Clawback | 90 days |
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