Dear Team,
The candidate needs to have at least 1 year of experience into international process from BPO.
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Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post her short listing, candidate’s profile will be shared with the client
- Try to process the candidate who can join immediately
- Work from Office
Target Companies :
1. ICAN BPO
2. Voitekk
3. Sutherland
4. Capita
5. Paddle Point
6. ICICI Lombard
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 |
| | | | | | | | | | Previous Company 1 | | | |
| | | | | | | | | | Previous Company 2 | | | |
| | | | | | | | | | Previous Company 3 | | | |
| | | | | | | | | | Previous Company 4 | | | |
| | | | | | | | | | Previous Company 5 | | | |
Company Website: https://www.imetrixsolutions.com/ |
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Established in 2015, iMetrix Solutions is an ISO 27001:2013 Certified wholly Indian-owned operation based in the rapidly developing IT space of Navi Mumbai, Maharashtra, India. We have extensive and robust Contact Center infrastructure set up with a highly experienced management team to deliver projects successfully. We deliver a comprehensive range of Contact Center solutions and can integrate these with other fulfillment or related documentation services too so as to create a complete end to end solution. By maintaining industry-leading technology, we provide you with the ability to change and adapt your campaigns and needs with great flexibility as your business progresses. This enables us to offer niche solutions and maximum efficiency in our operations. We pride ourselves on setting high standards of innovation and professionalism. We therefore believe in 'Redefining Performance Metrics' each time, every time! |
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Job Code | JC/1237 | Process | International Inbound Sales | No. of Requirements | 3 | Gender | Male / Female | About Process | Experience/Knowledge of 7 QC tools. Pareto Analysis, Check Sheet, Fishbone, WHY-WHY Analysis, Dip Checks, Feedback & Coaching, Call Monitoring experience. CSAT, NPS and AHT | Able to effectively meet contractual SLAs pertaining quality audit targets | Deliver feedback on all audited transactions within the specified timelines | Conduct Team briefings on performance, qualitative inputs, process updates, top errors identified through monitoring, Q&A | Lead Calibration & call listening sessions with cross function teams to ensure quality standards are maintained | Candidate should have basic understanding and knowledge of Quality Assurance parameters, design of quality scoring forms, etc | To manage QA training, QA attendance and working hours, etc. | Ability to coach at an agent level & review performance on the end metric - CCR, C-SAT | Visual Management - Team wise daily and MTD scores on Quality, CSAT, CCR to` help in identifying gaps in the Process or Technology & make recommendations to streamline the same | Implement and Lead Call Calibration internally and/or externally with client(s) if required | | To assist with the HR induction process for each new Training batch | | Ensure that Trainer(s) remains available through the Training process/period for each batch | | To manage Training attendance, break and shift timings | | Conduct TNAs for the shop floor and accordingly discharge Training Sessions per requirement | | Implement Up-skill sessions for the shop floor and help improve agent skills incrementally | | Implement PKT workshops for the shop floor and help improve process efficiency/performance | Title | Quality Analyst | Location | Mahape | Requirement | Good Communication Skills (8/10 or above) | Candidate should drive Quality Initiatives in order to increase the Process Quality Scores and Overall floor agent skills and telephone etiquettes | Candidate should be well versed with MS Office [especially MS Excel] | Candidate should be involved in Analysis & Problem Solving (Innovative Thinking) | Attention to Detail | Feedback Analysis, Good Listening Skills & Excellent People Management & Relationship Skills | Excellent command on MS Excel/Advance Excel | Education | Graduate/ Post Graduate - Any Specialization with 1 - 5 years of experience as QA into sales from Domestic or International BPO | | Six Sigma Green Belt Certification preferred but not mandatory | Shift timings | US shift – starting from 7.30PM | Transport Boundaries | Kurla to Badlapur, Navi Mumbai. No specific boundaries as long as candidate is comfortable traveling | Transport Facility | NA | Salary Range | 25K to 35K (Net) | Weekly Off | Saturday and Sunday fixed off | Age | Upto 40 years | USP | Designation, Salary | Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) | Operations (Process knowledge, Age, Stability, Communication skills, Compensation) | Documents | Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents | Clawback | 90 Days |
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