Pepperfry (Mumbai ): Customer Service Escalation | CTC Upto 3 Lacs pa | JC/1479

  

 

Interview Process:

 

·         Post her short listing, candidate's profile will be shared with the client

·         Samurai and Shogun are Levels in Pepperfry

• Feedback TAT – 8 Working days

·         WFH at present

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.pepperfry.com

Pepperfry was launched in January 2012 and has since changed the way Indians shop for their homes. Co-founded by eBay colleagues Ambareesh Murty and Ashish Shah.

Pepperfry has the support of marquee investors like Goldman Sachs, Norwest Venture Partners, Bertelsmann Investments, Zodius Capital, State Street Global Advisors and Pidilite (the makers of Fevicol).

Over the years  Pepperfry has built strong differentiation across various aspects of the Furniture and Home Products value chain. Pepperfry is an inventory light managed marketplace with high margin

private labels and its own factory to home big box supply chain. Pepperfry's unique Omni channel approach, category leading top of mind brand recall and a 50%+share of the online category traffic have

 

 

Job Code	JC/1479
Process	Customer Service Escalation
Gender	Male / Female
No. of Positions	Samurai- 1 / Shogun - 6
About Process	Interacting with customers to provide process information in response to inquiries, concerns and request about productsand services with focus on Sales
	Manage end to end customer queries on phone, email or chat
	Obtain and evaluate all relevant information to handle product and service inquiries ▪ ▪
	Direct requests and unresolved issues to the designated team
	Keep records of customer interactions and follow up
	Record details of inquiries, comments and complaints and details of actions taken
	Prepare and distribute customer activity reports ▪
	Communicate and coordinate with internal departments
	Managing inbound and outbound sales
	Provide feedback on the efficiency of the customer service process
Title	Customer Service Escalation : Samurai & Shogun & TL
Location	Mumbai : Vikhroli
Requirement	Ability to effectively lead and work with cross-functional teams for complaint investigation, root cause analysis, identification and implementation of corrective/preventative actions
	effectively identify and manage a list of issues from inception to resolution
	Develop and maintain a prioritized Issue List and Action Plan to drive resolution to critical issues
	Samurai - Minimum 2 years of experience in dealing with customers over calls
	Shogun - 2 - 3 years of experience in handling customer service and Escalation (Mandatory)
Education	Any Graduate
Shift timings	09: 00 am to 07:00 pm
Transport Boundaries	Try sourcing candidates from nearby location only
Transport Facility	NA
Salary Range	Samurai - Up to 2.80 LPA (Depending on Skills and experience)
	Shogun - Up to 3 LPA  (Depending on Skills and experience)
Weekly Off	1 Rotational Off
Age	Up to 30 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Day Shift
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Sales Oriented, Sales pitch, Urgency Creator, Mock Call)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 days