Sitel (Gurgaon): Speech Analyst | Salary 40K (Net) | JC/1546

 Interview Process:

 

·         Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client

·         Process the candidate who can join immediately or with minimum 1 month notice period only

• Candidate should have Desktop / Laptop with WiFi connection mandatory
• Work from Home

 

 

 

Sr. No.

Candidate Name

Candidate Current Location

Native Place

Date of Birth

Total  Exp

BPO Exp

Current CTC

Expected CTC

Notice Period

Current Company

Contact No

Email id

speech analytics  Tools (name them)

7 QC Tools Name it

Preferred Location(Mumbai /Gurgaon)

(Night Shifts l) ok or not

Reason for change

International Voice Process Domestic Process Email /Chat

Having Personal Laptop / Desktop (Yes or No)

1

 

Company Website: https://www.sitel.com/

Sitel is a telemarketing and outsourcing business headquartered in Nashville, Tennessee. It maintains 108 sites in 21 countries

The original SITEL (Systems International Telemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies, for just $165,000.

After the signing of its first major client in 1988, Allstate Insurance, SITEL's client list rapidly grew. Today the company serves many Fortune 500 companies, and some of the world's largest, most well-known brands.

 

Job Code	JC/1481
Process	Speech Analyst – Speech Analytics
No. of Requirements	1
Gender	Male / Female
About Process	Responsible for the performance of the overall Quality speech analytics category design and leveraging tools to design solutions for contact centers. Reliability and outstanding delivery are the cornerstones of expectations
	Will work cross-functionally with various groups internally and externally. Working as the lead analyst on the project, the candidate must be comfortable collaborating and synthesizing analyses for the execution of scorecards
	Responsible for extrapolating data, developing queries, ensuring standardization of external files, leading projects that relate directly to the speech analytic platform, and make recommendations for the betterment of the company. The position requires an understanding of speech analytics, file structures, IT tools, and statistics in order to assess opportunities effectively
	Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights
	Provides ongoing speech category design
	Ability to determine opportunities through analysis of current or future trends
	Weekly/monthly reporting to management and business units
	Structures an analytical approach to finding and solving core business problems seeking to advance the current efforts or processes
	Clearly articulates thoughts and ideas in oral and written presentations
	Contributes creative ideas to conduct thorough analysis to estimate risk/reward
	Assists other users with data analysis as needed
	Diligently capturing combinations of keywords & phrases within the system for optimal configurations performance
Title	Speech Analyst – Speech Analytics
Location	Gurgaon (Star MALL - DLF)
Requirement	Good Communication Skills (8/10)
	Skills with CallMiner, Nexidia, NICE, Verint or other speech analytics package preferred
	Highly disciplined self-starter with solid collaboration & communication skills
	Advanced skills in Microsoft applications such as Excel (charts, formulas, macros),PowerPoint, and Visio
	Some experience with Lean or Six Sigma a plus
	Dealing with comprehensive reporting requirements a plus
	Ability to multi-task, responds well to pressure and deadlines, and work well individually and in a team environment
	Natural entrepreneurial interests a plus point
	Advanced skills in Microsoft applications such as Excel (charts, formulas, macros) & PowerPoint is Mandatory
	7 QC Tool (Mandatory)
	Good to have if any knowledge into Speech analytics tools like :  CallMiner, Nexidia, NICE, Verint or other speech analytics (optional)
Education	Undergraduates or Graduates in any stream.  - Bachelor's degree in analytical or quantitative field preferred
	Minimum 2 years prior work experience including QA Experience. Data and/or statistical analysis.
	2-7 years of experience Only
	Mandatory Quality Experience into International Voice Process Mandatory
	Some experience with Lean or Six Sigma a plus
Shift timings	US Shifts (5pm-2 Am) +/- 2 hrs. flexible
Transport Boundaries	Attached above
Transport Facility	Drop shall be provided depending upon the shift timings
Salary Range	25K - 40 K(Net) (Do not disclose max salary to the Candidates. Check their expectation only. The salary will be offered as per their experience & knowledge.)
Weekly Off	Saturday & Sunday (Fixed Off)
Age	Upto 45 years
USP	Designation, Growth Opportunities, Salary
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Manager(Check stability, Attitude, Salary, Knowledge, etc.)
	Senior Manager (Check stability, Attitude, Salary, Knowledge, etc.)
	Director (Check capabilities & discuss compensation)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving / Experience Document
Clawback	90 Days