Interview Process:
- Try to process the candidate who are Immediate Joiner to 30 days
- Candidate should have Desktop / Laptop with WiFi connection mandatory
- Work from home till lockdown
Sr. No. | Candidate Name | Candidate Current Location | Native Place | Date of Birth | Total Exp | BPO Exp | Current CTC | Expected CTC | Notice Period | Current Company | Contact No | Email id | speech analytics Tools (name them) | 7 QC Tools Name it | Preferred Location(Mumbai /Gurgaon) | (Night Shifts l) ok or not | Reason for change | International Voice Process Domestic Process Email /Chat | Having Personal Laptop / Desktop (Yes or No) |
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Sitel is a telemarketing and outsourcing business headquartered in Nashville, Tennessee. It maintains 108 sites in 21 countries |
The original SITEL (Systems International Telemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies, for just $165,000. |
After the signing of its first major client in 1988, Allstate Insurance, SITEL's client list rapidly grew. Today the company serves many Fortune 500 companies, and some of the world's largest, most well-known brands. |
Job Code | JC/1481 |
Process | Speech Analyst – Speech Analytics |
No. of Requirements | 3 |
Gender | Male / Female |
About Process | Responsible for the performance of the overall Quality speech analytics category design and leveraging tools to design solutions for contact centers. Reliability and outstanding delivery are the cornerstones of expectations |
Will work cross-functionally with various groups internally and externally. Working as the lead analyst on the project, the candidate must be comfortable collaborating and synthesizing analyses for the execution of scorecards | |
Responsible for extrapolating data, developing queries, ensuring standardization of external files, leading projects that relate directly to the speech analytic platform, and make recommendations for the betterment of the company. The position requires an understanding of speech analytics, file structures, IT tools, and statistics in order to assess opportunities effectively | |
Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights | |
Provides ongoing speech category design | |
Ability to determine opportunities through analysis of current or future trends | |
Weekly/monthly reporting to management and business units | |
Structures an analytical approach to finding and solving core business problems seeking to advance the current efforts or processes | |
Clearly articulates thoughts and ideas in oral and written presentations | |
Contributes creative ideas to conduct thorough analysis to estimate risk/reward | |
Assists other users with data analysis as needed | |
Diligently capturing combinations of keywords & phrases within the system for optimal configurations performance | |
Title | Speech Analyst – Speech Analytics |
Location | Mumbai (Boomerang - Chandivali) / Gurgaon (Star MALL - DLF) |
Requirement | Good Communication Skills (8/10) |
Skills with CallMiner, Nexidia, NICE, Verint or other speech analytics package preferred | |
Highly disciplined self-starter with solid collaboration & communication skills | |
Advanced skills in Microsoft applications such as Excel (charts, formulas, macros),PowerPoint, and Visio | |
Some experience with Lean or Six Sigma a plus | |
Dealing with comprehensive reporting requirements a plus | |
Ability to multi-task, responds well to pressure and deadlines, and work well individually and in a team environment | |
Natural entrepreneurial interests a plus point | |
Advanced skills in Microsoft applications such as Excel (charts, formulas, macros) & PowerPoint is Mandatory | |
7 QC Tool (Mandatory) | |
Good to have if any knowledge into Speech analytics tools like : CallMiner, Nexidia, NICE, Verint or other speech analytics (optional) | |
Education | Undergraduates or Graduates in any stream. - Bachelor's degree in analytical or quantitative field preferred |
Minimum 2 years prior work experience including QA Experience. Data and/or statistical analysis. | |
2-7 years of experience Only | |
Mandatory Quality Experience into International Voice Process Mandatory | |
Some experience with Lean or Six Sigma a plus | |
Shift timings | US Shifts (5pm-2 Am) +/- 2 hrs. flexible |
Transport Boundaries | Attached above |
Transport Facility | Drop shall be provided depending upon the shift timings |
Salary Range | 25K - 40 K(Net) (Do not disclose max salary to the Candidates. Check their expectation only. The salary will be offered as per their experience & knowledge.) |
Weekly Off | Saturday & Sunday (Fixed Off) |
Age | Upto 45 years |
USP | Designation, Growth Opportunities, Salary |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Manager(Check stability, Attitude, Salary, Knowledge, etc.) | |
Senior Manager (Check stability, Attitude, Salary, Knowledge, etc.) | |
Director (Check capabilities & discuss compensation) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving / Experience Document |
Clawback | 90 Days |
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