Sitel (Western Mumbai): Planner | CTC Upto 6.87 Lacs pa | JC/1194 | Update

 Hi Team,

 

Please check with the candidate on the below criteria’s :

 

Planner

1.       BPO background

2.       WFM background

3.       Hands on experience in Capacity/staffing plan

4.       Ability to prepare / validate forecast

5.       FTE calculation

6.       Understanding the definition and calculation for

a.       Shrinkage

b.       Occupancy

c.       Utilization

d.       Seat Utilization

 

 

______________________________________________________________

 

Interview Process:

• Try to process the candidate who are Immediate Joiner to 30 days
• Candidate should have Desktop / Laptop with WiFi connection mandatory
• Work from home till lockdown

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website: https://www.sitel.com/

Sitel is a telemarketing and outsourcing business headquartered in Nashville, Tennessee. It maintains 108 sites in 21 countries

The original SITEL (Systems International Telemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies, for just $165,000.

After the signing of its first major client in 1988, Allstate Insurance, SITEL's client list rapidly grew. Today the company serves many Fortune 500 companies, and some of the world's largest, most well-known brands.

 

Job Code	JC/1194
Process	Planner
No. of Requirements	8
Gender	Male / Female
About Process	Utilize historical data to coordinate and schedule all TC Flow Operations work activities to meet or exceed KPIs working in a multi-lingual / multi-site operation.
	Use available tools/software(s) (e.g. IEX, Blue Pumpkin) to staff appropriately for all channels.
	Provide recommendations on adjusting staffing levels based on future business needs.
	Emphasize & enforce the importance of the CSC Key Performance Indicators & support business processes and decisions implemented by management and the Board.
	Identify problems with systems and general toll issues and communicate or escalate these issues to the proper area for resolution. Coordinate with other unit personnel as necessary to resolve issues.
	Manage UCCX skill-based call routing based on Operations requirements/direction.
	Regularly communicate with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area
	Ensures compliance with toll system agreement contract.
	Perform other work as required and assigned.
Title	Planner
Location	Chandivili
Requirement	Good command on Language & displays high standards of presentation skills (8/10 or above)
	Expertise in erlang method
	Flexible, creative problem-solving, anticipates changes and welcomes challenges
	Strong computer skills that include proficiency in MS Office suite, particularly Excel
	Knowledge of UCCX/Cisco phone systems/WFM scheduling tools a definite asset
	Previous experience in a dynamic, fast-changing call centre environment required
	Proven analytical skills ability to communicate with various management levels
	Must be able to communicate clearly and effectively with all levels within the organization
Education	Undergraduate with 2 - 4 years of WFM experience with minimum 6 month as a Planner
	Knowledge of various Call Center Reporting Systems would be a plus
Shift timings	24/7 Shift
Transport Boundaries	Virar to Churchgate, Mumbai CST to Kalyan (Central), CST to Kharghar Sector 21 (Harbour)
Transport Facility	Depending upon the shift timings
Salary Range	4 L to 6.87 LPA + monthly incentives
Weekly Off	Saturday & Sunday (Fixed off)
Age	Upto 45 years
USP	Designation, Growth Opportunities, Salary
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Check stability, Attitude, Salary, Knowledge, etc.)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving / Experience Document
Clawback	90 Days