Interview Process:
- Try to process the candidate who are Immediate Joiner to 30 days
- Candidate should have Desktop / Laptop with WiFi connection mandatory
- Work from home till lockdown
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Sitel is a telemarketing and outsourcing business headquartered in Nashville, Tennessee. It maintains 108 sites in 21 countries |
The original SITEL (Systems International Telemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies, for just $165,000. |
After the signing of its first major client in 1988, Allstate Insurance, SITEL's client list rapidly grew. Today the company serves many Fortune 500 companies, and some of the world's largest, most well-known brands. |
Job Code | JC/1420 |
Process | Workforce - Forecaster |
No. of Requirements | 2 |
Gender | Male / Female |
About Process | Creates short-term forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data |
Defines short-term projections across multiple accounts for multiple contact types based on customer requirements, historical, and future trends | |
Forecasting is prepared with both utilization of forecasting software (R-studio) and with Excel spreadsheet programs developed and customized by the analyst | |
Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals | |
Facilitates short-term forecasting discussions with necessary stakeholders | |
Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness | |
Provides “what-if” analysis and recommendations to improve staffing levels and efficiency, working with Contact Center Consulting to determine the best skilling mix and allocations | |
Assists during new account sales process by producing staffing projections | |
Title | Workforce - Forecaster |
Location | Chandivili (Boomerang) |
Requirement | Good command on Language & displays high standards of presentation skills (8/10 or above) |
Advanced knowledge of call center management and all related calculations | |
Advanced knowledge of various forecasting software & models | |
Strong analysis skills, understanding complex formulas, data transformations and record keys from multiple sources | |
Strong organizational skills | |
Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail | |
Strong interpersonal skills | |
Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion | |
Effective organizational and time management skills | |
Ability to work independently with minimal supervision | |
Capability of problem-solving | |
Understanding of Shiny app will be added advantage | |
Education | Graduate with Some college desired with mathematical or statistical course work |
Minimum of one (1) year of experience forecasting in a multi-channel call center environment | |
Minimum of one (1) years of experience in trend analysis | |
Hands-on experience on R-Studio statistical tool | |
Candidate should have BPO Experience | |
Shift timings | US Shifts |
Transport Boundaries | Mumbai (Candidates can apply from any location – Open for relocation) – Candidates applying from Non-Sitel locations will need to have a Personal Laptop / Desktop along with Win10 OS |
Transport Facility | Depending upon the shift timings |
Salary Range | 4.8L to 5.52L pa |
Weekly Off | Saturday & Sunday fixed off |
Age | Upto 45 years |
USP | Designation, Growth Opportunities, Salary |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability, Attitude, Salary, Knowledge, etc.) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving / Experience Document |
Clawback | 90 Days |
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