Teleperformance (Central Mumbai): Application Support - Executive | CTC Upto 6 Lacs pa | JC/1384

 Interview Process:

 

• Share candidate’s CV along with tracker as per below mentioned format with Ridhima on rm2@coppergate.in

·         Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·         Connect candidate via conference with SPOC Ridhima on 7045594335

·         Post her short listing, candidate’s profile will be shared with the client

• Process the candidate who can join immediately
• Temporary work from Home

 

Please share the below tracker provided by while sharing CVs for Team Leader - Application Support.

 

1.	Candidate Name
2.	Current/Previous organization
3.	Current Designation
4.	Education
5.	Total years of Exp
6.	Notice period
7.	Contact Number
8.	Current CTC
9.	Expected CTC
10.	Are they okay for WFH during Covid situation?
11.	Are they okay for Gurgaon location during non-covid situations?
12.	Candidate has own Desktop and Wifi if needed to connect from home?
13.	Night Shift OK?
14.	Report Develop will work in - Majority 7pm – 4am, OK with is?	e.g for Report Developer
15.	Has 3yrs above in TSQL, SSRS, SSIS? How many do they have?	e.g for Report Developer
16.	Has 6-12 months in Power BI?	e.g for Report Developer
17.	Will be able to Buyout for batch date given post Offer?
18.	If Manager req - needing Team Handling experience – please specify if handle team and how many members
19.	If Manager req – Has Client Coordination? India or Global Level?
20.	Screening Notes regarding profile and skillset need especially for Manager

 

 

 

Company Website: https://www.teleperformance.in/en-us/

Teleperformance SE is an omnichannel company headquartered in France.

Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets

The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO).

The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world

In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue

In October 2018, Teleperformance acquired Intelenet for $1 billion

Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program

The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon

In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico

In 2016, The company was ranked fourth among India's “Best Workplaces"

in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP)

Global Outsourcing 100 (R) awards for the fifth year in a row

 

Job Code	JC/1384
Process	Application Support - Executive
No. of Requirements	1
Gender	Male / Female
About Process	Collaborate closely with Business Systems, Desktop Support and Infrastructure Operations and other IT Support Groups to ensure complete (end-to-end) and excellent support of the business systems
	Collaborate with business units, team and management to identify, assess impact of, track, and champion change requests and enhancements throughout project life cycle
	Ensure complete ownership via subject matter expertise (technical and functional) of the business systems in scope; this will require ability to proactively gain technical expertise/mastery of business systems through self-education, hard work, curiosity, creativity and experimentation
	Adopt responsible behavior, follow best practices within Teleperformance and exercise caution when working with production systems
Title	Application Support - Executive
Location	Thane - Wagle Industrial Estate
Requirement	Good Communication Skills (8/10)
	Ability to interact professionally with a   diverse group of users, managers, technical staff and subject matter experts while building consensus
	Strong attention to detail and time management skills
	Strong analytical skills required with the ability to analyze complex problems, interpret operational needs, identify creative solutions and develop new strategies and procedures when needed
	Successfully engage in multiple initiatives simultaneously
	Strong team and customer service orientation
	Basic knowledge in SQL and database management
	Knowledge of IIS Administration and Windows Server management
	Knowledge of Atlassian Administration ( Jira , Bitbucket)
	Knowledge of Windows Installation and Security Patch Management
Education	Bachelor’s degree in Computer Science or equivalent field
	2 – 3 years Technical Support experience
	Working knowledge of Software Engineering and Business Application Development and Implementation
	Familiarity with .net application deployment and management
Shift timings	24x7
Transport Boundaries	NA (DO NOT Source candidates from far off)
Transport Facility	NA
Salary Range	4L to 6L pa
Weekly Off	2 Rotational Off
Age	Upto 40 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Weekend off
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Technical Round (Check technical & process knowledge)
	Operations (Check knowledge, experience & discuss salary)
	Client (Check Knowledge, discuss salary, compensation)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 Days

For more details connect us on 07208083220