Teleperformance (Gurgaon): Sr. Software Engineer L3 (CTI Development) | CTC Upto 10 Lacs pa | JC/1548 | JON CODE CHANGED

 Interview Process:

 

·         Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client

• Process the candidate who can join immediately or with minimum 1 month notice period only
• Temporary work from Home

 

 

1.	Candidate Name
2.	Current/Previous organization
3.	Current Designation
4.	Education
5.	Total years of Exp
6.	Notice period
7.	Contact Number
8.	Current CTC
9.	Expected CTC
10.	Are they okay for WFH during Covid situation?
11.	Are they okay for Gurgaon location during non-covid situations?
12.	Candidate has own Desktop and Wifi if needed to connect from home?
13.	Night Shift OK?
14.	Report Develop will work in - Majority 7pm – 4am, OK with is?	e.g for Report Developer
15.	Has 3yrs above in TSQL, SSRS, SSIS? How many do they have?	e.g for Report Developer
16.	Has 6-12 months in Power BI?	e.g for Report Developer
17.	Will be able to Buyout for batch date given post Offer?
18.	If Manager req - needing Team Handling experience – please specify if handle team and how many members
19.	If Manager req – Has Client Coordination? India or Global Level?
20.	Screening Notes regarding profile and skillset need especially for Manager

 

 

 

Company Website: https://www.teleperformance.in/en-us/

Teleperformance SE is an omnichannel company headquartered in France.

Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets

The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO).

The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world

In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue

In October 2018, Teleperformance acquired Intelenet for $1 billion

Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program

The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon

In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico

In 2016, The company was ranked fourth among India's “Best Workplaces"

in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP)

Global Outsourcing 100 (R) awards for the fifth year in a row

 

 

Job Code	JC/1548
Process	Sr. Software Engineer L3 (CTI Development)
No. of Requirements	1
Gender	Male / Female
About Process	Participate in the initial kick-off calls and add value to the whole process to ensure that all required inputs are gathered and help the team with the expertise to set-up and take it forward as per business requirements. Need to ensure that completed documents are acquired from PM/TAM/BA
	Review the requirement’s/documents and decide on development plan of action
	Should be able to Coordinate between other teams and ensure on timely delivery of task
	Work with the flow of the build and is welcome to suggest new idea/approach
	Help team members in defining the validations to ensure data integrities
	Should be capable to foresee failure path and critical points related to delivery and overall call flow cycle
	Any type of enhancements to existing tools or issues to be addressed on own or with minimal intervention
	Capable to write code with generic simplified algorithms for any new build or enhancement
	Develop code in an agile environment, work through all project phases and develop new features along the way
	Creating database schemas that represent and support business processes
	Understanding fundamental design principles behind a scalable application
	User authentication and authorization between multiple systems, servers, and environments
	Troubleshoot technical issues, consult with stakeholders and gather requirements
	Respond to emails with full understanding on urgency
	He/She will be monitoring all types of alerts in system to ensure proper requirements have been addressed or all corrective actions have been addressed based on client’s SLA’s
	On need basis will work with DP Team/DBA/Change Management /Leads/Telecom during office hours for any unexpected or urgent issues or show-stopper
	Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately
Title	Sr. Software Engineer / L3 (CTI Development)
Location	Gurgaon ( Udyog Vihar)
Requirement	Good Listening, Verbal and written communicative skills (8/10)
	Can apply Object Oriented concepts and Design Patterns
	Must be an expert in problem discovery and resolution. Since we have time-bound projects
	Proficient with Microsoft Office tools
	Self-starter and able to complete tasks with little supervision
	Detailed orientated with strong organizational skills
	Ability to deliver time critical task with his/her pro-activeness to be an inspiration to other
	Thrive as a senior resource in a fast-paced, high energy, change-oriented environment
	Passionate enough to learn and contribute based on work time zone which is a key
	Ready to handle any 24X7 ask from the organization
	Willing to gel with the team and share knowledge with other team members to maintain knowledge transparency
Education	Should hold a Master’s Degree like MCA, MTECH, MSC(IT)
	Technical Training, IT and experience in BitBucket/JIRA would be an added advantage
	5+ years of hands-on experience in CTI/Soft Phone/ TSAPI based application development using .NET, C#
	Working experience CTI/Soft Phone/ TSAPI based application development
	Working experience JIRA, BitBucket, Confluence is highly desirable
	Experience in .NET, C#, Web API, and sound SQL knowledge
	Experience in cloud based, Oracle RightNow development would be an added advantage
Shift timings	24x7
Transport Boundaries	NA (DO NOT Source candidates from far off)
Transport Facility	NA
Salary Range	8L to 10L pa
Weekly Off	Saturday and Sunday fixed off
Age	Upto 40 years
USP	Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Weekend off
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Technical Round (Check technical & process knowledge)
	Operations (Check knowledge, experience & discuss salary)
	Client (Check Knowledge, discuss salary, compensation)
Documents	Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
Clawback	90 Days