Teleperformance (Mumbai): Officer - Software | CTC Upto 6 Lacs pa | JC/1385

Dear Team,

 

Please find the revised JD & details of the requirement

 

Process	Designation	Head Count	Minimum Years of Exp	Location	CTC
IT	Officer – Software (Application support role)	1	Refer JD	Thane, Temporary work from Home	Upto 6.0 LPA

 Interview Process:

• Connect telephonic via conference with Ridhima
• Post her shortlisting, send candidate’s CV and tracker as per below mentioned format to Ridhima on osmshrconsultancy@gmail.com
• Try to process the candidate who can join immediately
• Temporary work from Home
• Telephonic interview or Video Round (Depending on client the interview process)

 

Please share the below tracker provided by while sharing CVs for Team Leader - Application Support.

 

1.	Candidate Name
2.	Current/Previous organization
3.	Current Designation
4.	Education
5.	Total years of Exp
6.	Notice period
7.	Contact Number
8.	Current CTC
9.	Expected CTC
10.	Are they okay for WFH during Covid situation?
11.	Are they okay for Gurgaon location during non-covid situations?
12.	Candidate has own Desktop and Wifi if needed to connect from home?
13.	Night Shift OK?
14.	Report Develop will work in - Majority 7pm – 4am, OK with is?	e.g for Report Developer
15.	Has 3yrs above in TSQL, SSRS, SSIS? How many do they have?	e.g for Report Developer
16.	Has 6-12 months in Power BI?	e.g for Report Developer
17.	Will be able to Buyout for batch date given post Offer?
18.	If Manager req - needing Team Handling experience – please specify if handle team and how many members
19.	If Manager req – Has Client Coordination? India or Global Level?
20.	Screening Notes regarding profile and skillset need especially for Manager

 

 

 

Company Website: https://www.teleperformance.in/en-us/

Teleperformance SE is an omnichannel company headquartered in France.

Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets

The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO).

The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world

In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue

In October 2018, Teleperformance acquired Intelenet for $1 billion

Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program

The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon

In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico

In 2016, The company was ranked fourth among India's “Best Workplaces"

in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP)

Global Outsourcing 100 (R) awards for the fifth year in a row Job Code  JC/1385 Process Officer - Software No. of Requirements 1 Gender Male About Process Providing technical support to teams within the organization, and to external clients when required Assisting with systems integrations Managing ticketed query system and ensuring resolutions is kept up to date Maintaining and updating technical documents and procedures   Identifying and resolving technical issues   Managing coordination at a local level where required Title Officer - Software Location Thane - Wagle Industrial Estate Requirement Good Communication Skills (8/10) Possessing knowledge of C#, ASP.net, C#.net, MVC and MS SQL server Education Any Graduate Minimum 2-3+ years of experience into similar role Shift timings Day Rotational Shift Transport Boundaries NA (DO NOT Source candidates from far off) Transport Facility NA Salary Range 4L to 6L pa Weekly Off 2 Rotational Off Age Upto 35 years USP Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Weekend off Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Technical Round (Check technical & process knowledge) Operations (Check knowledge, experience & discuss salary) Client (Check Knowledge, discuss salary, compensation) Documents Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents Clawback 90 Days Connect us on 07208083220 for more details