ACTIVE AGAIN : SUPER URGENT !!! Teleperformance (Mumbai): Team Leader | Salary Upto 6 L pa | JC/1335

ACTIVE AGAIN

Dear Team,

 

Thank you for your support.

 

Please do not source any more profiles as the client has successfully closed.

 

As always, appreciate your support.

 

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 Interview Process:

• Try to process the candidate who can join immediately or within 30 days
• Work From Office

 

Please note that profiles will be connected with basis screening notes

 

Going forward please share the below format via email

Last/ Current Company:

CTC: Current and expected

Notice period:

 

Checklist to comply with;

 

Good comm skills

Within boundary

Grad cleared

TL experience on papers

Ex employee of TP - attach Relieving letter with CV

International BPO process

Voice - Inbound CS

Ok with US shifts

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.teleperformance.in/en-us/

Teleperformance SE is an omnichannel company headquartered in France.

Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets

The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO).

The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world

In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue

In October 2018, Teleperformance acquired Intelenet for $1 billion

Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program

The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon

In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico

In 2016, The company was ranked fourth among India's “Best Workplaces"

in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP)

Global Outsourcing 100 (R) awards for the fifth year in a row

 

Job Code	JC/1335
Process	JP MORGAN Chase & Banking Card Claims process - I/B Cust. Service - International Process
No. of Requirements	12
Gender	Male / Female
About Process	Manage productivity requirements and implement strategies to improve production
	Monitor daily production reports and proactively manage files as they approach SLA commitments
	Ensure client dictated SLA’s are adhered to
	Assist in the clarification or resolution of issues as they arise between customers and operating personnel
	Handle attrition and shrinkage
Title	Team Leaders
Location	Malad Mindspace
Requirement	Good Communication Skills (8/10)
	Language Skills mandate
Education	Graduate with TL on papers with atleast 2 years from BFSI / NBFC background
Shift timings	24*7
Transport Boundaries	Churchgate to Mira road / Sion to Thane / Thane to Vashi
Transport Facility	Transport will be provided as per policy within boundary limits
Salary Range	4L to 6L pa
Weekly Off	5 days working (mostly Sun off and 1 rotational off)
Age	Upto 35 years
USP	Brand, Designation
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
	Client (Check knowledge and experience)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 Days