Kindly look for a candidate from VNA training background.
Target Companies : WNS JPM HSBC or similar international voice process.
You can also look for a candidate who is working as a senior Customer Service Executive in Banking process willing to shift to training.
Must have excellent communication skills.
Should have very good presentation skills on PPT.
Interview Process:
- Share candidate’s CV along with tracker as per below mentioned format on osmshrconsultancy@gmail.com
· Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call
· Connect candidate via conference with SPOC Jasmine
· Post her short listing, candidate’s profile will be shared with the client .
- Try to process the candidate who can join maximum in 1 month
- Work from Home till lockdown – (But needs to be in the city as will have to collect system from office)
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 |
| | | | | | | | | | Previous Company 1 | | | |
| | | | | | | | | | Previous Company 2 | | | |
| | | | | | | | | | Previous Company 3 | | | |
| | | | | | | | | | Previous Company 4 | | | |
| | | | | | | | | | Previous Company 5 | | | |
Company Website : https://www.concentrix.com/ Concentrix, a business services company, is a subsidiary of SYNNEX Corporation |
Its parent, SYNNEX sits at number 198 on the Fortune 500 listing |
Concentrix is headquartered in Fremont, CA. |
Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, |
Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism. |
Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006 |
Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte. |
On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents |
On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016
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Job Code
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JC/1223
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Process
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VNA Trainer
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No of Openings
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NCR- 1, Pune - 5, Bangalore - 1
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Gender
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Male / Female
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About Process
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Build and sustain professional and communication skills for the advisors that come into NHT
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Undergo the TTT certification and thereafter deliver NH Training to NHT batches
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Identify Learning needs of agents/ any other learners/ business as a learning consultant
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Design training curriculum using the principles of Instructional Design
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Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process
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Observe and evaluate trainee performance during real time training sessions
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Track and maintain trainee attendance and trainee certification records for audit purposes
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Initiate and participate in the projects of the team and the department
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Conducting refresher or stratified training batches on NHT modules
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Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
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When not involved in batches, be willing to support National Command Center with the language assessments for hiring
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Maintain key MIS related to all the above activities
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Title
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VNA Trainer
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Location
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NCR (Will Confirm Shortly), Pune(Yerawada), Bangalore (Manyata Tech Park)
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Requirement
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Excellent communication skills required (8/10) (>=6.5 on CAT) This is essential for the candidates to move to the next level of interviews
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Good facilitation skills, Expertise in Excel & power point
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Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
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Previous V&A and Soft skills training experience desirable
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Basic knowledge of Instructional design desirable
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Knowledge of basic banking terminology
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Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)
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Proven track record of collaborating with cross-functional groups to produce results
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Education
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Undergraduate/Graduate with minimum 3-6 years of experience into International VNA Training
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Master Trainer would be preferable
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Shift timings
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Rotational Shifts
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Transport Boundaries
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Should be staying within 20 kms from work location
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Transport Facilities
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One Way (7pm – 7am) night shifts
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Salary Range
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Up to 5.5 LPA
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Weekly Off
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5 working days
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Age
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Upto 45 years
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USP
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Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Day Shift
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Rounds of Interview
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HR - Telephonic (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
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Operation Round- Video Call (Check stability & discuss salary)
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Training Manager (Presentation)
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Documents
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Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents
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Clawback
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90 Days
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Connect us on 07208083220 for more details.
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