Dear Team,
Thank you for your support.
Please do not source any more profiles as the client has successfully closed.
As always, appreciate your support.
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Interview Process:
- Process the candidate who can join immediately or with minimum 1 month notice period only.
- Work from office
Please share CVs as per the below parameters
1. Good Team Size (Atleast 10 of them)
2. He needs to be from Voice process
3. Span of Employees (500 or 600)
4. Should have handled multiple processes like Sales, Non – Sales, Inbound, Outbound, Collection etc (In One Point One – candidate has to manage 10 – 15 processes at a time)
5. Should be able to handle Large pool of employees
6. Should be into Reporting, Dashboard, Team Management
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Headquartered in Navi Mumbai, 1Point1 is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth. |
They bring business intelligence and technology expertise on a unified platform to catalyze enterprise transformation and improve customer experience. As a |
business process management (BPM) company they offer technology, finance, skill-development and analytical solutions to simplify, invigorate, and strengthen your |
operations. |
To offer streamlined solutions to all their clients, they have 5 service centers located across Navi Mumbai, Gurgaon, Indore and Bangalore. |
They work to improve the profitability of your organization and provide you with direct returns on your investment. With an agile approach to project delivery, they focus |
on delivering value at the earliest opportunity while ensuring that your business is enriched by models that sustain its long-term growth. |
Job Code | JC/1461 |
Process | Quality Manager |
No. of Requirements | 1 |
Gender | Male / Female |
About Process | Drive continuous improvement for Transaction Quality and Delivery |
Manage Call Quality & Client related KPI's (Inbound/ Outbound/ Email Process) | |
Evaluate effectiveness of TQ interventions | |
Strengthen Quality management processes / framework to improve quality delivery | |
Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation | |
Should drive Process control & Compliance in addition to managing Audit requirements | |
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires | |
Provide quality floor support, feedback, refresher | |
Facilitate Quality and Compliance team to perform various audits and follow ups based on observations highlighted | |
Process Oriented, Planning, Decision making, Ability to prioritize, Ability to meet deadlines and work under pressure | |
Title | Quality Manager |
Location | Gurgaon - Industrial Estate |
Requirement | Good Communication and articulation skills (8/10) |
Excellent knowledge of Six Sigma | |
Knowledge of 7 Basic Quality Tools | |
Ability to get out of the box ideas and Process improvement initiatives in the process | |
People Management skills | |
Knowledge of statistical tools will be an added advantage | |
Data structuring and churning ability | |
Ability to drive initiatives and projects to closure | |
Ability to deal with employees at all levels of hierarchy | |
Ability to provide leadership, direction and motivation to build high performing teams | |
Analytical Skills / Quantitative skills | |
Data Handling / data interpretation skills / data visualization skills | |
Needs to have good working knowledge of Transaction Quality systems, tools and technologies | |
Should understand Transition from startup to BAU/Hand over phase | |
Detail oriented, Strong organizational skills, Presentation skills | |
Education | Must be Graduate |
Must be DM/Manager/AM for at least 2 years on paper | |
Must be from BPO Quality Background | |
Must have handled a large Team of Quality Analyst | |
Must have handled multiple LOP and Process | |
Shift timings | General Shift |
Transport Boundaries | NA |
Transport Facility | NA |
Salary Range | 9L to 11L pa (with Variable 10%) (Salary shall be decided as per experience) |
Weekly Off | Any 2 Saturdays off & Sunday fixed off |
Age | Upto 45 Years |
USP | Day shift, Designation, Salary, Brand |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Technical (Technical skills, Check stability, Interest, flexibility & discuss salary) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 Days |
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