URGENT & PRIORITY REQUIREMENT : One Point One (Chennai): Quality Analyst | Salary Upto 20K (Net) | JC/1454
Interview Process:
- Process the candidate who can join immediately or with minimum 1 month notice period only.
- Candidate should be comfortable with Work from office or Work from Home
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
|
|
|
|
|
|
|
|
|
| Previous Company 1 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 2 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 3 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 4 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 5 |
|
|
|
Headquartered in Navi Mumbai, 1Point1 is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth. |
They bring business intelligence and technology expertise on a unified platform to catalyze enterprise transformation and improve customer experience. As a |
business process management (BPM) company they offer technology, finance, skill-development and analytical solutions to simplify, invigorate, and strengthen your |
operations. |
To offer streamlined solutions to all their clients, they have 5 service centers located across Navi Mumbai, Gurgaon, Indore and Bangalore. |
They work to improve the profitability of your organization and provide you with direct returns on your investment. With an agile approach to project delivery, they focus |
on delivering value at the earliest opportunity while ensuring that your business is enriched by models that sustain its long-term growth. |
Job Code | JC/1454 |
Process | Collections & Inbound Voice Process |
No. of Requirements | 2 |
Gender | Male / Female |
About Process | Call monitoring & Feedback Sharing to Agents on regular basis |
Training Refresher and call calibration with all departments to give product updates | |
Gives constructive feedback to associates and derive action plan | |
Understands process/function goals and help the team to achieve them | |
Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project | |
Coach associates and peers on Quality tools pertaining to the project | |
Understand the impact of individual performance to meet / improve own targets | |
Coordinating with the client on process related issues & updates | |
Ensure Adherence To Process Quality SLA's | |
Listen & clearly presents information | |
Present appropriate information in a clear and concise manner, both orally and in writing | |
Take others perspectives into account when communicating, negotiating or presenting arguments | |
Title | Quality Analyst |
Location | Chennai - Fortune Towers, Kovilambakkam |
Requirement | Good Communications Skills (7/10) |
Good knowledge about call auditing | |
Basic computer knowledge | |
| Hindi speaking is Mandatory |
Education | HSC/Graduate with experience in Collections/Inbound and min 6 months experience as Quality Analyst in domestic voice process on paper |
Shift timings | 9.00am to 6.00pm |
Transport Boundaries | NA |
Transport Facility | NA |
Salary Range | 15K to 20K (Net) |
Weekly Off | 1 Rotational Off |
Age | Upto 35 years |
USP | Day shift, Designation, Salary, Brand |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability, Interest, flexibility & discuss salary) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 days |
Comments
Post a Comment