URGENT & PRIORITY : ULG (Central Mumbai): Workforce Management Coordinator | Salary 30,000 Net | JC/1323

Dear Team,

Please work on the below requirement.

 

Workforce Management Coordinator

·         Min. 1 year of WFM/RTA experience from BPO/Call Centers (international process preferred).

·         Should be comfortable with continuous night shift (7:30 PM to 4:30 AM)

·         Male candidates only

·         Excellent English communication skills

·         Salary Maximum INR 360,000 per annum + Shift Allowance INR 3500 per annum

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 Dear Team,

Please work on the below requirement.

 

Happy Sourcing!

 

Interview Process:

3.       Try to process the candidate who can join immediately or within 30 days

4.       Work from Home, till lockdown

 

Process of uploading the resume on ULG website is mentioned on the link below –( ULG Career Portal using "Candidate Resume Upload Process – Recruitment Agency)

 

Visit the page - https://unitedlanguagegroup.com/careers/

 

Click on 'LAUNCH THE ALL NEW ULG CAREERS PORTAL'.

Then go to the position you wish to upload the resume.

Click 'Apply' in the right hand side.

Once you enter the details as in Name, Mobile no. and Email ID, the OTP will be sent to the respective candidate. Enter the OTP and upload the resume.

You need to upload the resume by selecting the option of 'Recruiting Agency'. And click 'No' for ULG employee referral. When you are uploading a profile for any position, please mention "Coppergate" under comments for reference.

You also have to select the location and salary of the position applied.

Lastly complete the process by clicking the 'Submit' button.

Please be in constant touch with your candidates as client directly coordinates with them via email. Below is the interview process.

The interview rounds will be:

Profile Review

Asking for additional details on call/email

Communication test (online)

HR interview (telephonic)

Technical Test (online or in the office)

Team Lead Interview (Telephonic)

Manager Interview (Telephonic)

 

While applying/uploading the profile, please make sure that the candidate/you have written the recruitment agency name under the "4. Do you want to tell us anything else about you?" field, otherwise the profile will not be considered under your agency.

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://unitedlanguagegroup.com/

ULG (United Language Group) is one of the world's largest and most innovative translation, localization and interpreting providers. With offices in 7 countries and 3 continents, we're the trusted

translation partner for hundreds of regulated and non-regulated businesses. As a full-service Language Solutions Partner, we distinguish ourselves from traditional "Language Service Providers".

 

Job Code	JC/1323
Process	Workforce Management Coordinator
No. Of Requirements	1
Gender	Male
About Process	Performs Workforce Management reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions
	Monitors enterprise service levels via the Monet and ULG proprietary real-time adherence applications
	Identifies issues, develops, coordinates, and implements mitigation strategies to re-balance resources to meet Service Levels.
	Compiles and enters data, and interprets departmental statistical data
	Extracts data from ULG reporting platforms to produce ad hoc reports or other required output documents and reviews said documents for content and accuracy
	Administers vacation time for agents and updates all timekeeping in the Monet system.
	Updates information in the Monet scheduling system performs analysis to determine the impact to available resources for the day, strategizes solutions to meet goals, and communicates the situation and actions taken information to key stakeholders.
Title	Workforce Management Coordinator
Location	Vidyavihar
Requirements	Excellent written & verbal communication skills required - 7/10
	Experience with Verint Monet platform
	Experience with Business Intelligence tools
	Good written and verbal communication skills
Experience	Graduate with minimum 3+ years of relevant experience in Workforce Management from the BPO/KPO industry
Shift timings	7:30 PM to 4:30am IST
Transport Boundaries	NA
Transport Facility	NA
Salary Range	₹181,200.00 To ₹360,000.00 Annually
Weekly Off	Saturday & Sunday Fixed off
Age	22 to 34 years
USP	Designation, Brand, Growth Opportunities
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Communication & Grammar Test
	Technical test or Hiring Manager interview round
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 Days