URGENT REQUIREMENT !!! HDFC Sales (Navi Mumbai) : Quality Analyst | Salary upto 3.5L pa | JC/1459 | UPDATED REQUIREMENT & JD

Dear Team,

 

Please find below the updated requirement for Quality Analyst – Linguistic

 

Position name : Quality Analyst (Voice Process)
Number of positions: 6
Relevant experience : At least 3 years
CTC : Upto 3.50 LPA + Incentives
Excellent oral, written and interpersonal communication skills (8/10)

Linguistic details:

Languages (with English)	Number of positions
Tamil & Telugu	1
Tamil	1
Telugu	1
Hindi	3

 

 

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Interview Process:

·         Process the candidate who can join immediately or max with 30 days’ notice period

·         The candidate needs to be comfortable with Work from Home or Work from Office (Depending on the situation)

Linguistic Requirement Details:

While sharing CVs, please mention the Language for which the CV has been sourced

Languages (with English)	Number of positions
Kannada, Malayalam & Telugu	1
Tamil	1
Kannada	1
Telugu	1
Hindi	2

 

Note: 
- Please recheck with the candidates & make sure that they have not been interviewed at HDFC Sales for the same position in last 6 months
- Please share the candidates in interview tracker format (attached)

 

Sr no	Name of Candidate	Contact number	Position	Location	Interview Date	Interview Time	Current Employer	Current CTC	Expected CTC	Reason for Change

 

Company Website: https://www.hdfcsales.com/

HDFC Sales is a wholly owned subsidiary of HDFC Ltd. The company has been floated as a distribution arm of HDFC with an objective of offering doorstep service to

prospective clients of HDFC group. HDFC Sales offers financial management solutions to individuals encompassing among other products like Home Loans, Life

Insurance, Mutual Funds, Fixed Deposits and Property Solutions.

 

 

Job Code	JC/1459
Process	Voice Process
No. of Requirements	6
Gender	Male/Female
About Process	Participates in design of call monitoring formats and quality standards
	Performs call monitoring and provides trend data to site management team
	Uses quality monitoring data management system to compile and track performance at team and individual level
	Monitors email customer contacts
	Participates in customer and client listening programs to identify customer needs and expectations
	Provides actionable data to various internal support groups as needed
	Coordinates and facilitates call calibration sessions for call center staff
	Provides feedback to call center team leaders and managers
	Prepares and analyzes internal and external quality reports for management staff review
	Suggests training needs and developments
Title	Quality Analyst
Location	Mahape - Navi Mumbai
Requirement	Excellent oral, written and interpersonal communication skills (8/10)
	Exceptional listening and analytical skills
	Intermediate level of knowledge / expertise with PC (Word and Excel)
	Strong knowledge of customer care processes and techniques
	Demonstrated ability to work well in a team environment
	Dedication to providing exceptional customer service
	Absorb the Home Loan Product Knowledge and keep self-updated about the competition
Education	Graduate with 3 + years of experience as QA on papers
	Candidate should have call monitoring experience, preferably from Sales / Voice based environment
Shift timings	9:30 am to 6:30 pm
Transport Boundaries	NA
Transport Facility	NA
Salary Range	2.5L to 3.5L pa + Incentives
Weekly Off	Sunday fixed off
Age	Upto 32 years
USP	Brand, Growing industry, Growth opportunity
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Claw back	90 Days