Wipro Technologies (Pune):Service Desk Administrator | CTC Upto 5.5 Lacs pa | JC/1529 |Fresh Profiles on Hold

Dear Team,

 

Request you all to stop sourcing for this position until further intimation as we have already submitted sufficient no. of profiles.

 

Client is in process of shortlisting and will get back to us in few days.

 

All fresh profiles shared up to EOD today will be shared with the client.

 

Request you all to not share any profiles post that.

 

Appreciate your support.

 -----------------------------------------------------------------------------------------------------------------------

Interview Process:

 

·         Post CV Screening Ramili Kulkarni will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client

·         Source candidates who can join immediately or with maximum 15 days’ Notice Period

• Feedback TAT – 10 Working days

·         Currently WFH, Systems will be couriered or candidate may have to visit once to collect the same

·         Target companies - Tech Mahindra, Genpact, Accenture, CTS

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.wipro.com/en-IN/

Wipro Limited (formerly Western India Products Limited) is a multinational IT Consulting and System Integration services company headquartered in Bangalore, Karnataka, India.

As of March 2014, the company had 146,000 employees servicing over 900 large enterprise corporations with a presence in 61 countries.

Wipro is the third largest IT services company in India and 7th largest worldwide. On 31st March 2014, its market capitalization was approximately 1.27 trillion ($20.8 billion),

making it one of India's largest publicly traded company.

Wipro Limited is a global provider of comprehensive IT solutions and services, including Systems Integration, Consulting, Information Systems outsourcing, IT-enabled services, and R&D services.

Wipro entered into the technology business in 1981 and has over 140,000 employees and clients across 54 countries today.

IT revenues stood at $ 6.2 billion for the year ended 31 March 2013, with a repeat business ratio of over 95%.

 

 

Job Code	JC/1529
Process	IT
Gender	Male / Female
No. of Positions	Band - 1 : 1
About Process	As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levels
	Perform Service Requests based on Standard Operating Procedures
	Work on scheduled tasks as part of Change Management
	During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
	Acts as the routine contact point, receiving and handling requests for support
	Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate
	Escalates complex or unresolved incidents.
	Systematically interprets user problems and identifies solutions and possible side effects
	Uses experience to address user problems and interrogates database for potential solutions
	Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints
	Uses experience to address user problems and interrogates database for potential solutions
Title	Service Desk Administrator
Location	Pune – Hinjewadi Phase 2
Requirement	Good communication skills in English (6/10)
	TIS Service Desk-L2, (Mandatory)
	Must have handled issues independently and suggest/ implement services improvements plans
	Should be able to identify and highlight scope of automation to lead or Manager
	Must have experience into resolving hardware related issues and technical support
	Excellent Technical skills
Education	Any graduate with minimum 1 -3 years of experience of into Service Desk Support
Shift timings	24/7 Rotational Shift
Transport Boundaries	Source candidates from nearby location only
Transport Facility	NA
Salary Range	Band 1 : up to 5.5 LPA
Weekly Off	2 Rotational off
Age	Upto 30 years
USP	Brand, Salary, Designation
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Check capabilities & discuss compensation)
Documents	Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Payslip)
Clawback	90 days