ACTIVE AGAIN : iMetrix Solutions (Navi Mumbai): Team Leader | Salary Upto 4.2 L pa | JC/1238

Dear Team,

 

Please find below the updates for this position

 

Designation - TL / TEAM COACH

 

Qualification- HSC/ Graduate

 

Salary : 3.6L pa

 

Experience - 6 months to 1 yr exp as Team Coach in BPO from sales process, have taken sales calls in past and can handle a team.

 

Desired Profile - Good communication skills

 

Shift - US shift

 

Weekoff- 2 fixed weekoff

 

Process- International inbound sales.

 

Location - MBP, Ghansoli

 

Target Companies: Silgate, iCan, Paddle point, Lester, HGS, etc. On paper exp not required.

 

Work From Office.

 

----------------------------------------------------------------------------

 Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• Process the candidate who can join immediately
• Work from Office

 

You can look out for candidates from Outbound Sales, Inbound Sales or Mortgage Sales.

 

You can also source candidates from the Target Companies :

 

1.       ICAN BPO

2.       Voitekk

3.       Sutherland

4.       Capita

5.       Paddle Point

6.       ICICI Lombard

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.imetrixsolutions.com/

Established in 2015, iMetrix Solutions is an ISO 27001:2013 Certified wholly Indian-owned operation based in the rapidly developing IT space of Navi Mumbai, Maharashtra, India. We have extensive and robust Contact Center infrastructure set up with a highly experienced management team to deliver projects successfully. We deliver a comprehensive range of Contact Center solutions and can integrate these with other fulfillment or related documentation services too so as to create a complete end to end solution. By maintaining industry-leading technology, we provide you with the ability to change and adapt your campaigns and needs with great flexibility as your business progresses. This enables us to offer niche solutions and maximum efficiency in our operations. We pride ourselves on setting high standards of innovation and professionalism. We therefore believe in 'Redefining Performance Metrics' each time, every time!

Job Code  JC/1238 Process International Inbound Sales No. of Requirements 2 Gender Male / Female About Process The purpose of this role is to ensure the day to day management of a team of Sales Agents, driving daily, weekly and monthly targets within an Inbound Sales environment Manage and drive sales team target and performance Develop the sales team through coaching and training and identifying skills Plan, conduct and document coaching and training sessions in order to develop agent’s skills and knowledge to improve sales performance Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed. Communicates information in a timely, accurate and understood manner to all sales team members. Ensure that all Human Resources policies and procedures are observed Conduct team briefs as scheduled by the work force management team and in line with the weekly focus agenda set by the Operations Managers Ensure regular feedback is given to Sales Agents with regards to action plans that have been set Ensure all relevant business communications are communicated to the sales team as and when required Sign off Sales Agents timesheets on a weekly basis Track and accurately update operational performance files for Sales Agents on a weekly basis Compiling and sending reports as required by the business for relevant updates Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate Dive sales teams performance on systems and all metrics in accordance to the contractual obligation Title Team Leader Location Mumbai – Navi Mumbai Requirement Good Communication Skills (8/10 or above) A clear communicator, Strong organization skills, Influential in core areas, excellent people management & relationship skills Education Graduate with 1 - 3 years of experience into sales from International BPO only The candidate with sales process team leading experience is preferred Shift timings US shift – starting from 7.30PM Transport Boundaries Kurla to Badlapur, Navi Mumbai. Don’t source candidates from Western Line Transport Facility NA Salary Range 25,000 to 35,000 (Net) Weekly Off 2 days off in a week Age Upto 40 years USP Designation, Salary Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Operations (Process knowledge, Age, Stability, Communication skills, Compensation) Documents Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents Clawback 90 Days