Concentrix (Chennai) : Shield| CTC Upto 7 LPA | JC/1606

 Dear Team,

 

This is a voice internal tech program, so need candidates who can clear voice versant with a score of 58 with tech knowledge.

 

Please note below points whole sourcing:

·         Need immediate joiners only. Candidate with Notice period of 30 days who can buy out NP are considered.

·         Voice Quality is a must, this is a voice profile and hence, need someone with excellent communication skills.

·         Share CV post AMCAT registration and assessment

 

 

PLEASE SUBMIT CVs ONLY POST AMCAT WITH BELOW TRACKER

 

Sr. No.	Candidate Name	Location	Total Experience	Relevant Experience	Current Company	Current Designation	Current CTC	Expected CTC	Notice Period	AMCAT Status

 

PLEASE SHARE BELOW AMCAT PROCESS WITH THE CANDIDATE

AMCAT Process:

1. Candidate needs to appear for AMCAT test 1^st (Please Note: AMCAT is also an elimination round)
2. Link: https://concentrix.myamcat.com/in/agency
3. Make sure candidate selects Coppergate as their source
4. Fill up all candidate details: Details to be filled correctly as all future communication will happen on the registered email id
5. Candidate will receive AMCAT link on his Email ID
6. Candidate needs to follow the link and complete his registration round
7. Post Interview completion: Candidate will receive an confirmation email

 

 

AMCAT (Check basic eligibility)

Post AMCAT, Share candidate’s CV along with tracker as per below mentioned format with Jasmine on rm1@coppergate.in

 

Interview Process:

·         Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client .

• Try to process the candidate who can join immediately
• Work from Home till lockdown               

 

 

Sr. No.	Candidate Name	Location	Total Experience	Relevant Experience	Current Company	Current Designation	Current CTC	Expected CTC	Notice Period	AMCAT Test Done

 

 

Company Website: https://www.concentrix.com/
Concentrix, a business services company, is a subsidiary of SYNNEX Corporation
Its parent, SYNNEX sits at number 198 on the Fortune 500 listing
Concentrix is headquartered in Fremont, CA.
Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics,
Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.
Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006
Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.
On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centers on six continents
On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016

 

Job Code	JC/1606
Process	Shield
No. of Requirements	5
Gender	Male / Female
About Process	Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls,
	Resolving tickets based on SLA, following internal process & keeping self-updated
Title	Shield
Location	Chennai
Requirement	Operating System:
	·         File system and its features
	·         Boot Options
	·         Windows Tools, i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon
	·         System Restore
	·         Windows Services
	·         UAC and its usage
	·         Windows OS: Rights & Permissions
	·         Windows Registry
	Network:
	·         OSI Layers
	·         DHCP, DNS
	·         Usage of Ports & secured and non-secured protocols
	·         IP Addressing, Configuration
	·         Different types networking devices i.e. Switches & Routers
	·         Ping, Telnet, TraceRT
Education	Undergrad / Graduate with minimum 1 years of relevant experience
Shift timings	9 hours Work Shifts/ Hours: Rotational shift ( flexible to work in night shifts)
Transport Boundaries	NA
Transport Facility	Available
Salary Range	Upto 5.5LPA
Weekly Off	2 Rotational off (5 days working)
Age	No bar
USP	Brand, Salary, Career opportunities, 2 weekly offs, Designation
Rounds of Interview	AMCAT (Check basic eligibility)
	HR  (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	VNA
	Technical Assessment
	Operations  (Check stability & knowledge, discuss salary, Checks communication)
Documents	Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents
Clawback	90 Days