Concentrix (Gurgaon): Manager-Quality | Salary Up to 12 LPA | JC/1165

 Interview Process:

 

·         Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client .

·         Please process the candidate who can join immediately or within 30 days

·         Work from Office

 

 

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Company Website : https://www.concentrix.com/   Concentrix, a business services company, is a subsidiary of SYNNEX Corporation

Its parent, SYNNEX sits at number 198 on the Fortune 500 listing

Concentrix is headquartered in Fremont, CA.

Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics,

Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.

Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006

Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte.

On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents

On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016.

 

Job Code	JC/1165
Process	Manager-Quality
No. of Requirements	2
Gender	Male / Female
About Process	Implement a clear overall quality strategy with scalable processes/tools/systems that allow resource efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs
	Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems
	Effectively manage and mentor a team responsible for diverse workflows, Quality channels and global stakeholders
	Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
	Assess and prioritize the top-quality issues affecting the teams across all decision-making channels
	Quantify business cases and drive cross-functional partners to change our systems, processes and policies to achieve better outcomes
	Drive investigation of highly sensitive issues affecting teams, working with teams and leaders at the Client end to understand what happened and why
	Stay connected with how our support ecosystem is evolving and help head off quality issues before they begin, as Client’s products and communities change and grow
	Find creative workarounds for quality issues where our tools are the root cause and a technical solution is not imminent
	As new Content Policies are being developed and prototyped, provide details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
	Deliver just-in-time training to Analysts on new or changing Content Policies
	Actively re-review decision accuracy audits to ensure consistency and alignment with our community standards and internal policies
	Manage investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
Title	Manager-Quality
Location	Gurgaon (DLF Cybercity)
Requirement	Excellent written and Verbal communication skill required (8/10)
	Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential
	Experience with Tableau/Power BI or other similar tools is a plus
	Quality certification (e.g. Lean Six Sigma, TQM, etc.) is a plus
	Project management certification (PMP, Prince2, etc.) is a plus
	Flexible to work in a 24X7 shift environment (Night shifts & weekends based on scope)
	Candidates only from international accounts to be considered
	Email/chat experience will be preferred
Education	Graduate with minimum 5 years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
	Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams
Shift timings	24x7
Transport Boundaries	NA
Transport Facility	Yes
Salary Range	Up to 12 LPA
Weekly Off	5 Days Working
Age	Upto 35 years
USP	Brand, Salary, Career opportunities, Designation
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
	Client (Check process knowledge & experience)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents
Clawback	90 days