Dear Team,
Thank you for your support.
Please do not source any more profiles as the client has successfully closed.
As always, appreciate your support.
Kindly share only 2 profiles per day since the Client is slow with the process of shortlisting and it may take more than the usual time for the feedback.
Request you to source the profiles accordingly and also set the expectations with the candidates regarding the delayed feedback
Interview Process:
· Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
· Post Shortlisting only you can register the candidates. (If the candidates is registered without shortlisting he/she will not be tagged under Coppergate)
· Immediate Joiners
- Candidate should have Desktop / laptop at home as mandatory (Please confirm while sharing the profile)
- Feedback TAT : CV Shortlisting TAT – 10 days & Post CV Shortlisting Rounds TAT – 12 days
- Work From Home till next communication
KINDLY DO NOT MENTION THE COMPANY’S NAME, WHILE POSTING OR MASS MAILING
Sr. no. | Registration ID | Time | Date | Name | Contact | Email ID | Position | Remarks | Years of Exp | Rel Exp | CTC |
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- You are requested to log in to the link ORMS (Online Recruitment Management System) link : https://epinet.epicentertechnology.com/ORMS to upload the details and candidates resume online.
- Coppergate “unique code” ie: Agency code to register the details is Coppergate-781
- Link can be accessed by you with given Unique code
- Resume will need to be updated for all applicants on ORMS
- Once registration is completed a registration ID will be generated for each applicant. You are requested to make a note of this registration ID for future reference
This enables with the following :
- Searching candidate profile by name on ORMS
- Checking for duplication by mapping the ORMS ID
- Conduct the necessary rehire check (if any)
Company Website: http://www.epicentertechnology.com/
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voce Services in the areas of Collections, Sales and Customer Service.
Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 500 Million Bharat Forge Group, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.
The vision, dynamism & business acumen of the promoters and the leadership of CEO Rajesh (Raj) Thankappan has nurtured Epicenter into a leader in Business Task Outsourcing for a large number of prestigious clients around the globe. The promoters are supported by a team of immensely talented and experienced management members, who provide global expertise to Epicenter. Epicenter also enjoys a strong support from its Venture Capitalists.
Job Code | JC/1688 |
Process | Vice President - WFM |
No. of Requirements | 1 |
Gender | Male / Female |
About Process | End to end Work Force Planning & Management support for international delivery centres |
Profile involves Resource/capacity planning (long term & short term) , resource & revenue optimization, P&L safeguard, Seat utilization planning, Service delivery, HC governance, MIS, Financial & headcount pipeline projections, RFP solution, drive Process Improvement/Revenue generating Projects under WFM belt & drive WFM consultancy for existing / new clients | |
Responsible for end to end client delivery (Internal & external) from WFM & MIS perspective which involves strategic decisions, forecasting , SLA deliveries, P&L safeguard (hand in hand with OPS), revenue optimization for multiple verticals, business types with strength of 8000+ FTE’s mix of Voice, Non Voice & Blended process types spread across different geographies | |
Engaged with Analytics teams to build robust reporting mechanisms to track actual HC and calculate true capacity, identifying gaps and risks to business service levels, working closely with Operations to bridge gaps | |
Responsible to study, asses compare & identify new tools & technologies available in market to improvise level of productivity measurement / efficiency in system & also useful for improvement in traditional WFM practices | |
| Mentored and scaled new hires within the team, educating Amazon culture and best practices |
| Responsible for WFM capability demonstration for potential clients & generate revenue through WFM consultancy for existing & new clients. Cisco Avaya IEX Blue Pumpkin (Verint) Cognos EMLI Katamari Moxie Smart Connect Aspect eWFM Power BI/Tableau HR Management & Analytics Product Management Project |
| Management PMP Trained Business Analytics & intelligence Leadership & Strategic Management Operations Management Business Statistics Financial/Managerial Accounting MGHD & Interviewing Skills Business Writing/Communicati on Lean Six extended role responsible to extend WFM capabilities to the new delivery centres for Sitel such as South Carolina, Pennsylvania, Romania, Poland etc |
| Lead WFM support to all of the RFI/RFP deliverables for all of the international locations |
| Responsible for Central WFM integration across sites, verticals & business where WFM presence is untapped to ensure optimized resource planning & Management, governed pipeline projections & HC management |
| Handled multiple projects on process improvements and revenue/cost optimization including command centre Setup for CWFM (Central workforce Management), AI & ML based RTM Model, Capacity Audit Governance Mechanism etc |
Title | Vice President - WFM |
Location | Mumbai - Bhayander |
Requirement | Good Communication Skills (8/10) |
Education | Graduate with 15 + years into Work force management , Automation Testing |
Shift timings | General shift |
Transport Boundaries | Please source candidates from Thane and suburbs |
Transport Facility | NA |
Salary Range | 26L to 28L pa |
Weekly Off | Saturday & Sunday fixed off |
Age | Upto 45 years |
USP | Brand, Designation, Growing industry, Growth opportunity, Learning opportunity |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability & discuss salary) | |
Head (Check stability & discuss salary) | |
Documents | Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 Days |
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