Dear Team,
Please work on the below requirement.
Interview Process:
· Post CV Screening Akshara will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client .
- Immediate joiner candidate is given first preference
- Work From Home till further notice
· Please Note: Collections experience is not mandatory but must have US / UK experience
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website : http://www.fcsbpo.com/
For over 25 years, First Credit Services, Inc. (FCS) has remained a leading provider of business process outsourcing, A/R management, and debt collection services for many |
of the most recognized brands serving consumers throughout the United States. |
First Credit Services is integrated with dozens of software companies who already service many of our existing business partners. |
FCS has brought effective first and third party collection solutions to over 4,500 clients across the United States. |
FCS is certified by the National Minority Supplier Development Council (NMSDC) and serve a broad group of Fortune 500 companies. |
Job Code | JC/711 |
Process | Quality Analyst |
No. of Requirements | 3 |
Gender | Male / Female |
About Process | Gives constructive feedback to associates and derive action plan |
Understands process/function goals and help the team to achieve them | |
Completing Call Monitoring and Feedbacks as per SLA or Internally defined | |
Conducting Calibration Sessions and initiating Action Plans for reducing Variance | |
Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project | |
Coach associates and peers on Quality tools pertaining to the project | |
Understand the impact of individual performance to meet / improve own targets | |
Coordinating with the client on process related issues & updates | |
Ensure Adherence To Process Quality SLA's | |
Listen & clearly presents information | |
Present appropriate information in a clear and concise manner, both orally and in writing | |
Take others perspectives into account when communicating, negotiating or presenting arguments | |
Title | Quality Analyst |
Location | Thane |
Requirement | Excellent communication skills required (B29) |
International BPO Experience required | |
Basic computer skills required | |
Education | HSC / Graduate with 2 + years of experience as Quality Analyst in International BPO ( US Voice/ Collections preferred) |
Candidates having 1st party collections experience will be preferred | |
Shift timings | 8:30 pm to 5: 30 am |
Transport Boundaries | NA |
Transport Facility | NA |
Salary Range | 3,72,000 – 4,56,000 p.a (Based on experience) |
Weekly Off | Alternate Saturdays and Sundays fixed off |
Age | Upto 35 years |
USP | Brand, Salary, Designation, Sunday fixed off |
Rounds of Interview | HR - Telephonic (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations HOD - Video call (Check stability & knowledge, discuss salary, Checks communication) | |
Documents | Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Pay slip) + Relieving documents |
Claw back | 90 days |
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