iMetrix Solutions (Mumbai): Desktop Support Engineer | Salary Upto 3L pa | JC/1647

 Interview Process:

 

• Share candidate’s CV along with tracker as per below mentioned format with Ridhima on osmshrconsultancy@gmail.com
• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Connect candidate via conference with SPOC Ridhima
• Post her short listing, candidate’s profile will be shared with the client

• Feedback TAT : 7 Working Days  
• Process candidate who can join immediately
• Work from Office

 

 

Target Companies :

 

1.       ICAN BPO

2.       Voitekk

3.       Sutherland

4.       Capita

5.       Paddle Point

6.       ICICI Lombard

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.imetrixsolutions.com/

Established in 2015, iMetrix Solutions is an ISO 27001:2013 Certified wholly Indian-owned operation based in the rapidly developing IT space of Navi Mumbai, Maharashtra, India. We have extensive and robust Contact Center infrastructure set up with a highly experienced management team to deliver projects successfully. We deliver a comprehensive range of Contact Center solutions and can integrate these with other fulfillment or related documentation services too so as to create a complete end to end solution. By maintaining industry-leading technology, we provide you with the ability to change and adapt your campaigns and needs with great flexibility as your business progresses. This enables us to offer niche solutions and maximum efficiency in our operations. We pride ourselves on setting high standards of innovation and professionalism. We therefore believe in 'Redefining Performance Metrics' each time, every time!   Job Code JC/1647 Process IT Executive / Desktop Support Engineer No. of Requirements 2 Gender Male About Process Should be able to assemble PC Arrange desktop as and when required Generate Employee database through software Installation and Configuration of PC Software Managing IT department in terms of connectivity, LAN Troubleshooting Asterisk, Linux, Vicidial Taking proper backup of all important data time to time SQL database Cumulative End of Day reports for delivery to clients Configuration of multiple VOIP accounts on vicidial Creation of filters & assigning the proper filter Allocation of the agent’s login resources Title IT Executive / Desktop Support Engineer Location  Mumbai – Navi Mumbai Requirement Good Communication Skills (8/10) Aware of all compliance regulations-DOT/TRAI, Knowledge of Windows, Linux and hardware Thorough knowledge of Windows server AD and network equipment like switches and firewall L1 troubleshooting Should have analytical and trouble shooting skills with respect to the Dialers and lead list management Education IT Graduate with min 1 + year BPO experience & Must have worked on call center dialer Should have worked on predictive Dialers like Vicidial/Asterix/Aspect, Shift timings Rotational / Night Shift Transport Boundaries Kurla to Badlapur, Navi Mumbai. Don’t source candidates from western line Transport Facility NA Salary Range 15,000 to 25,000 (Net) (depends on knowledge and how candidate cracks the interview). Weekly Off Any 2 day off in a week Age Upto 30 years USP Designation, Salary Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Technical Round (Check technical & process knowledge) Operations (Check knowledge, experience & discuss salary) Documents Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents Clawback 90 Days For more details connect us on 07208083220