Kotak Mahindra Bank (Noida): CEC Team Leader | CTC Upto 7 Lacs pa | JC/1632

 Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• Try to process the candidate who can join immediately
• Work from Office

 

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Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

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Company Website: https://www.kotak.com/en/home.html

In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking license from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd. Effective April 1, 2015, ING Vysya Bank Ltd. merged with Kotak Mahindra Bank Ltd. The Bank has four Strategic Business Units – Consumer Banking, Corporate Banking, Commercial Banking and Treasury, which cater to retail and corporate customers across urban and rural India.

Job Code JC/1632 Process Inbound - Credit Cards No. of Requirements 2 Gender Male / Female About Process Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc Manage escalated customer calls (complaints) with end-to-end resolution Title CEC Team Leader Location Noida (Street Number 7 -  Sector 125) Requirement Excellent communication skills – Verbal & Written (8/10) Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers, managers & customers Education Graduate with Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team Need TL from BPO-Banking process (Inbound Cust. Service). Shift timings 5 days working, Male (24*7) & Females (7AM till 8PM) Transport Boundaries Please source candidates from close by locations Transport Facility Depends on shift timings Salary Range 5L to 7L pa Weekly Off Any 2 days off Age Upto 35 years USP brand, Growing industry, Growth opportunity Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Operations (Process knowledge, Age, Stability, Communication skills, Compensation) Documents Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents Clawback 90 Days