Dear Partner,
Requirements for Customer Service (Voice) process from Bangalore City
Detailed JD, Interview process & Payouts are attached for your reference
Immediate joiners required
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Interview Process:
· Work from Home (Candidate will be provided with Laptop / Desktop)
· Candidate should have stable broadband connection (WIFI with minimum 25 - 30mbps of speed)
· Do not lineup Domestic quality candidates
Ocwen Financial Solutions Pvt Ltd in Mumbai is one of the leading businesses in the International Call Centres. Also known for Call Centres, BPO, International Call Centres, BPO For Finance & Accounting Solutions and much more.
Established in the year 2011, Ocwen Financial Solutions Pvt Ltd in Malad West, Mumbai is a top player in the category International Call Centres in Mumbai. This well-known establishment acts as a one-stop destination servicing customers both local and from other parts of Mumbai.
Over the course of its journey, this business has established a firm foothold in its industry.
The belief that customer satisfaction is as important as their products and services, have helped this establishment garner a vast base of customers, which continues to grow by the day.
Process | Customer Service and Collections (Inbound & Outbound) |
Gender | Male / Female |
About Process | To provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner |
Collect loan payments and resolve delinquent customer loans by leveraging retention and liquidation strategies | |
Manage customer contact through inbound call queues and outbound dialer campaigns | |
Adhere to investor servicing guidelines and internal policies and procedures. | |
Title | Customer Care Executive |
Location | Bangalore (Eco Space, Bellandur) |
Requirement | Excellent Communication skills: Fluency, Grammar (Voice select) |
Mortgage Experience preferred | |
Computer knowledge(Microsoft Office and understanding of network systems) | |
Education | HSC/ Graduates with minimum 2 Years of Voice experience in International BPO (Voice) |
No /BE/CA/MBA/Doctors/B.Sc IT | |
Shift Timings | 24x7 (Rotational shifts) |
Transport Boundaries | Target candidates from Bangalore City |
Transport Facility | NA (Work from home) |
Salary Range | 20,000 to 29,000 (Net) includes Night Shift allowance + Work from home allowance (1,000) |
Weekly Off | 2 Rotational off (5 days working) |
Age | 20 to 36 years |
Work Description | Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls ) |
USP | Work from home, Brand, Salary |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
OPS ( Check stability, overall profile) | |
Language/Aptitude | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving document from Previous Employers |
Clawback | 180 Days |
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