Teleperformance (Western Mumbai): Quality Analyst - HP | Salary Upto 4 L pa | JC/1630

 Interview Process:

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate’s profile will be shared with the client

• Process the candidate who can join immediately or 30 days’ notice period
• Work from Office

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website: https://www.teleperformance.in/en-us/

Teleperformance SE is an omnichannel company headquartered in France.

Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets

The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO).

The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world

In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue

In October 2018, Teleperformance acquired Intelenet for $1 billion

Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program

The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon

In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico

In 2016, The company was ranked fourth among India's “Best Workplaces"

in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP)

Global Outsourcing 100 (R) awards for the fifth year in a row

 

Job Code	JC/1630
Process	HP - Voice Process
No. of Requirements	8
Gender	Male / Female
About Process	Gives constructive feedback to associates and derive action plan
	Understands process/function goals and help the team to achieve them
	Completing Call Monitoring and Feedbacks as per SLA or Internally defined
	Conducting Calibration Sessions and initiating Action Plans for reducing Variance
	Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project
	Coach associates and peers on Quality tools pertaining to the project
	Understand the impact of individual performance to meet / improve own targets
	Coordinating with the client on process related issues & updates
	Ensure Adherence To Process Quality SLA's
	Listen & clearly presents information
	Present appropriate information in a clear and concise manner, both orally and in writing
	Take others perspectives into account when communicating, negotiating or presenting arguments
Title	Quality Analyst
Location	Malad Mindspace
Requirement	Good Communication Skills (8/10)
Education	Undergraduate (2+ years of experience) /Graduate (1.5 + years) into Technical Hardware (Voice Process) as QA on papers from BPO
Shift timings	24*7, 6 days working
Transport Boundaries	Source candidates from Western Line only
Transport Facility	Transport will be provided as per policy within boundary limits
Salary Range	3L to 4L pa
Weekly Off	1 rotational off
Age	Upto 35 years
USP	Brand, Designation
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations (Process knowledge, Age, Stability, Communication skills, Compensation)
	Client (Check knowledge and experience)
Documents	Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents
Clawback	90 Days