Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post her short listing, candidate’s profile will be shared with the client
- Process the candidate who can join immediately or 30 days’ notice period
- Work from Office
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Company Website: https://www.teleperformance.in/en-us/ |
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Teleperformance SE is an omnichannel company headquartered in France. |
Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets |
The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). |
The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world |
In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue |
In October 2018, Teleperformance acquired Intelenet for $1 billion |
Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program |
The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon |
In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico |
In 2016, The company was ranked fourth among India's “Best Workplaces" |
in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP) |
Global Outsourcing 100 (R) awards for the fifth year in a row |
Job Code | JC/1631 |
Process | HP - Voice Process |
No. of Requirements | 7 |
Gender | Male / Female |
About Process | Conduct batches for multiple process |
Prepare or modify training content | |
Creating contents for training / Dashboard preparation | |
Develop and / or deliver domain centric Training Content in specific to the domain, Function and/or Process | |
Train the associates for objection handling as well as other aspects | |
Create and Update Process Documents, Training Collaterals, Databases and Trackers | |
Monitor and ensure that the SOPs at account level are current | |
Co-ordinate between the Training and Operations stakeholders to ensure timely reporting and governance of training activities | |
Interdepartmental Communication & Co-ordination | |
Title | Trainer |
Location | Malad Mindspace |
Requirement | Good Communication Skills (8/10) |
Education | Undergraduate (2+ years of experience) /Graduate (1.5 + years) into Technical Hardware (Voice Process) as Trainer on papers from BPO |
Shift timings | 24*7, 6 days working |
Transport Boundaries | Source candidates from Western Line only |
Transport Facility | Transport will be provided as per policy within boundary limits |
Salary Range | 3L to 5L pa |
Weekly Off | 1 rotational off |
Age | Upto 35 years |
USP | Brand, Designation |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Process knowledge, Age, Stability, Communication skills, Compensation) | |
Client (Check knowledge and experience) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving Documents |
Clawback | 90 Days |
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