White Hat Jr. (PAN India): Concierge Executive | CTC upto 6.1 LPA | JC/737 | Position on Hold

Dear Team,

 

Please do not source any profiles for the subject position. The job code has been put on hold and I am unable to upload any profiles.

 

I am talking to the HR to resolve this issue until then please hold souring for this position.

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Interview Process and TAT:

 

·         Post CV Screening Ramili Kulkarni will provide a time slot to connect your candidate for con call

·         Post her short listing, candidate’s profile will be uploaded on the client’s portal.

·         Once Candidate is registered, Ramili Kulkarni will provide the Candidate ID.

·         If your candidate does not receive a registration confirmation mail from White Hat Junior within 24 working hours from the time CV was sent to Ramili, please call her again

(Do ask candidates to check their Spam / Junk / etc. folders as most of the times, registration mail goes to such folders)

·         Please ask candidates to read the script thoroughly (Script Attached) & Google about Company

·       Byju’s, Toppr, and other Byju’s portfolio company candidates will not be considered

·         Please include candidates complete residential address with pin code in the CV ( information gets parsed when uploading) , without the address the system does not register the candidates.

 

Job Code	Job Title	Timings	CTC Bracket	Shift Allowance	Incentives
whtjr_410	Concierge - Executive (India Morning Shift)	08:00 AM to 05:00 PM	4 LPA to 6.1 LPA	NA	Performance Based
whtjr_411	Concierge - Executive (India Evening Shift)	04:00 PM to 01:00 AM or 02:00 PM to 11:00 AM	4 LPA to 6.1 LPA	3K	Performance Based
whtjr_412	Concierge - Executive (US Night Shift)	11:00 PM to 08:00 AM	4 LPA to 6.1 LPA	5K	Performance Based

 

Please be patient as Interviews are taking time (White Hat Junior is receiving more than 1,600 CVs on daily basis from consultants and other channels)

 

Tracker Format

 

Candidate Code	Candidate Name	Qualification	Job code	Relevant Experience	Notice Period	Laptop & Wi-Fi Connection available	Why he is suitable for this role

 

 

 

Company Website: https://www.whitehatjr.com/

Less than 5% of schools taught mathematics during the Industrial Revolution. Widespread unemployment followed until schools added Mathematics to the curriculum

Today, in the computer age, less than 1% of schools teach coding in early childhood. Result, a major gap in the requirements of the new world and our children’s skills

WhiteHat Jr prepares kids 6-14 for this new world. Kids learn fundamentals of coding--logic, structure, sequence and algorithmic thinking--to generate creative outcomes eg animations and apps

All classes are taught Live 1:1 Online in the comfort of your home by Top 99.9th percentile of certified teachers

Founded by Karan Bajaj, former Discovery Networks India CEO and novelist, White Hat Jr helps kids between the ages of 6 to 14 years build commercial-ready games, animations and apps online using the fundamentals of coding

The company, started in November 2018, had earlier raised $1.3 million in seed funding from Nexus Venture Partners and Omidyar Network India

White Hat Jr has developed their own original coding curriculum, which is centered on product creation, and imparts their lessons via 1:1 live, interactive online classes

Over the past few months, WhiteHat Jr’s online platform has seen over 150,000 student trials, over 500 teachers onboarded and 100% month-on-month student and revenue growth

The company conducts 1,000 online classes per day and has experienced demand with all capacity regularly booked within an hour of being announced and maintaining a daily waitlist of 500 students

 

Job Code	JC/737
Process	Concierge - Executive
No. of Positions	50
Gender	Male / Female
About Process	Identify and resolve technical issues promptly and successfully (TAT 5 minutes).
	Answer technical and service questions about the product.
	Ownership for the team mission to create a 5-Star experience for every customer
	Understanding Operating Systems like Windows 7,8,10 and MacOS.
	Troubleshooting Network and Internet Issues for Clients
	Support student and teacher experience and ensure high CSAT scores
	Ensure high teacher and student engagement and in turn high net promoter scores (NPS) from Teacher and    Students
	Responsible for solving queries of students and teachers.
	Responsible for building relationships with the students and teachers
	Troubleshooting Network and Internet Issues for Clients
	Fixing Software and Drivers on Client Systems
	Understanding of Settings and Control Panel Options.
	Fixing Issues in Device Manager and External Devices.
	Understanding Latest Privacy Settings and Access Control in Devices.
	Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Title	Concierge Executive
Location	Powai - Remote online work until offices reopen
Requirement	Excellent verbal communication, listening and presentation skills (Voice Select Quality)
	Minimum of 1 year experience within a contact centre environment
	Experience within customer services with customers/clients
	Strong Operations background in any of these industries - E-commerce/Start-up, BPO/ITES, Telecom, E-learning
	Email voice and chat experience will be an advantage
	Should be open to work in email, chat and calling process
	Mandatory Language Fluency: English, Hindi
	Basic computer knowledge
Education	Graduate in Computer Science/IT or strong passion for devise and software tech debugging
Shift timings	8:00am to 5:00pm Day Shift
	04:00 pm to 01:00 am / 02:00 pm to 11:00 am Evening Shift
	11:00 pm to 08:00 am - Night Shift
Transport Boundaries	NA
Transport Facility	NA
Salary Range	4 to 6.1 Lacs pa ( No shift allowance)
	4 to 6.1 Lacs pa ( 3000 Shift Allowance + Performance based incentives)
	4 to 6.1 Lacs pa ( 5000 Shift Allowance + Performance based incentives))
Weekly Off	6 working days with 1 day-off which may be during week
Age	Between 21 years to 30 years
USP	Education Company, Attractive Incentive Plan, High Salary, Growth opportunities
Rounds of Interview	HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Senior Team Member and Director - Check language, Attitude, Stability, Knowledge, etc.
	VP Operations (Check stability, knowledge, discuss salary, Checks communication, about company, about product, etc.)
Documents	Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip)
Clawback	90 days