Dear Team,
Request you all to stop sourcing for this position until further intimation as we have already submitted sufficient no. of profiles.
Client is in process of shortlisting and will get back to us in few days.
Request you all to not share any profiles. Appreciate your support.
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Interview Process:
· Post CV Screening Jasmine will provide a time slot to connect your candidate for a con call
· Post her short listing, candidate’s profile will be shared with the client .
· Try to process the candidate who can join immediately only
· Work from Home till lockdown
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Company Website : https://www.concentrix.com/
Concentrix, a business services company, is a subsidiary of SYNNEX Corporation | |||||||||||||||
Its parent, SYNNEX sits at number 198 on the Fortune 500 listing | |||||||||||||||
Concentrix is headquartered in Fremont, CA. | |||||||||||||||
Concentrix provides service in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, | |||||||||||||||
Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism. | |||||||||||||||
Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006 | |||||||||||||||
Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business and the Minacs Group Pte. | |||||||||||||||
On Sep 12, 2013, Concentrix added 45,000 employees. The acquisition included adding over 300 clients delivering services in more than 40 languages through 50 delivery centres on six continents | |||||||||||||||
On Aug 2, 2016 Concentrix announced completion of the acquisition of The Minacs Group Pte with closure on Sept 1, 2016 | |||||||||||||||
Job Code | JC/1166 |
Process | Manager-Training |
No. of Requirements | 1 |
Gender | Male/Female |
About Process | Domestic Ecommerce process |
Manage process and refresher trainings for the accounts | |
Maintain the desired target throughput for process training batches | |
Manage and control attrition ;conduct effective employee engagement activities | |
Drive continuous improvement program across processes | |
Undertake detailed process improvement studies and up skill team members | |
Drive culture of continuous improvement | |
Provide Training and quality support, development of metrics and dashboards in line with customer requirements | |
Managing quality performance of all the accounts in the location | |
Lead a team, coordinate with other location and drive standardized practices | |
Meet and exceed client metrics: External & internal quality metrics to be consistently green | |
Strengthen quality management processes/framework to improve quality delivery | |
Accurately capture SLA/SLO Metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet client's expectations | |
Generate and implement out of the box ideas and Process Improvement Initiatives in the process | |
Drive Process Control & Compliance in addition to managing the Audit requirements | |
Ensure Knowledge consistency through calibrations, Quizzes, D-Sat Scrubbing etc | |
Title | Manager-Training |
Location | Yerwada, Pune |
Requirement | Excellent written and Verbal communication skill required (8/10) (Cl – 8A) |
People management experience | |
Hands on experience in MS Excel & Power point | |
Good communication skills | |
Good client handling skills | |
Persuasive, collaborative and influencing skills | |
Strong interpersonal skills to manage client expectations/engagements effectively | |
Excellent Transactional Quality Domain Knowledge will be added advantage | |
Education | Graduate with Experience of minimum 5 years In transactional quality |
Overall 3+ yrs of Training Domain experience | |
Must be Training Manager on papers | |
Shift timings | 24x7 |
Transport Boundaries | NA |
Transport Facility | Yes |
Salary Range | Up to 12 LPA |
Weekly Off | 6 Days Working |
Age | Upto 35 years |
USP | Brand, Salary, Career opportunities, Designation |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Process knowledge, Age, Stability, Communication skills, Compensation) | |
Client (Check process knowledge & experience) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents |
Clawback | 90 days |
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