Elevate K-12 (Mumbai) : End user Support - Technical | Ctc upto 6 LPA | JC/ 1767

 Interview Process:

 

·         Post CV Screening Pravina More will provide a time slot to connect your candidate for a con call

·         Post her short listing, candidate’s profile will be shared with the client

·         Source candidates who can join immediately or with maximum 30 days Notice Period

·         Relocating Candidates not considered

• Feedback TAT – 8 Working days

·         Work from Office post the lock down is uplifted, Currently WFH

 

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

 

Company Website :  https://www.elevatek12.com/

 

Elevate K-12 is changing the way classrooms work through live, online, real-time instruction to K-12 schools. Our two main focuses are to give students the best quality instructors and get them ready for the world of the future and to give instructors, especially women, work opportunities, irrespective of zip codes. We are the new way to classroom!

Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

 

Job Code	JC/ 1767
Process	EdTech - Technical
Gender	Male
No. of Positions	1
About Process	Responding to client support requests.
	Contacting clients to find out the nature of the problem.
	Troubleshooting hardware and software issues.
	Installing and maintaining hardware and computer peripherals
	Installing and upgrading operating systems and computer software
	Follow up with clients to ensure their systems are functional
Title	End User Support
Location	Mumbai - Andheri
Requirement	Good communication skills ( 8/10 )
	Good experience on windows, Mac and chrome operating systems
	Basic knowledge of Server and cloud and routing and switching protocols
	Good experience on active directory
	Good experience on DHCP, DNS, IP addressing, LAN and WAN, VPN
	Troubleshooting networking and connection issues.
	Ability to support to remote users
	Advising on software or hardware upgrades
	Completing job reports and ordering supplies.
	Experience with US customers will be advantageous
	Good Verbal and written communication
Education	Graduation / Post Graduate IT
Shift timings	Night Shift (7pm - 4am)
Transport Boundaries	Anywhere in Mumbai
Transport Facility	NA
Salary Range	3 - 6 LPA ( Depends on the skills, experience and interview)
Weekly Off	Saturday & Sunday
Age	Upto 35 years
USP	Night shift, Technical background.
Rounds of Interview	HR round ( Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
	Operations ( Process Knowledge,Technical skills, Age, Stability, Communication, Communication skills, Compensation)
	MD ( Check Knowledge, discuss salary, compensation )
Documents	Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement + Payslip)
Clawback	90 days