Hexaware Technologies (Mumbai) : Lead – Voice Eng | CTC upto 5.5 L pa | JC/1715

 Interview Process:

 

 

• Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
• Post her short listing, candidate's profile will be shared with the client

• Try to process the candidate who can join in 15 to 30 days

·         Work from Home till lockdown

 

 

Sr. No.

Candidate Name

Location

Total Experience

Relevant Experience

Current Company

Current Designation

Current CTC

Expected CTC

Notice Period

Reasons To Quit

Communication Skills on the scale of 10

Domain Knowledge on the scale of 10

Previous Company 1

Previous Company 2

Previous Company 3

Previous Company 4

Previous Company 5

 

Company Website: https://hexaware.com/

Hexaware Technologies Limited (HTL) is an information technology and business process outsourcing service provider company based in Navi Mumbai, India.

Founded in 1990. The company provides software services in Banking and Financial services, Health care and Insurance, Travel and Transportation and Manufacturing and consumer.

The company has its headquarters in Mumbai and has offices across US, Mexico and Canada in North America, Brazil in South America, Sydney in Australia, Singapore, Japan, India,

China and UAE in Asia and UK, Germany, Bucharest and Netherlands in Europe.

Current employee strength is above 12,115 with over 219 clients.

In a separate survey of 2006, it was rated the sixth Best IT Employers from India.

The company is presently listed amongst the top 20 IT services providing firms (NASSCOM).

Hexaware has been recognized as the fastest growing outsourcing provider by Asia Outsourcing Congress for the year 2015-2016.

The company is listed among Asia's 200 best under a Billion on Forbes.     Job Code JC/1715 Process Lead – Voice Eng No. of Requirements 1 Gender Male / Female About Process Ability to think through problems and visualize solutions. Ability to implement, administer, and troubleshoot Voice infrastructure devices, including IVR, Recording etc Providing on call support to team for escalated issues Voice over IP. Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure Perform vendor interaction with internal and external support organizations. Deploy, configure and maintain a variety of voice technologies including: Avaya, Altitude etc. Provide Tier 1, 2 operational support for deployed technologies. Ability to create accurate Voice network diagrams and documentation for design and planning of voice communication systems. Provides specific detailed information for hardware and software selection. Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. Ability to work with all levels of staff within and outside of IT and outside the organization. Perform vendor interaction with internal and external support organizations Title Lead – Voice Eng Location Mumbai - Mahape Requirement Good Communication Skills (8/10) Should be able to communicate in English with internal Team, Client and Vendors Strong understanding of Voice infrastructure and hardware Knowledge of Altitude (mandate), AVAYA and SBC A self-starter able to work independently but comfortable working in a team environment Good analytical and problem-solving skills Dependable and flexible when necessary Knowledge on LAN, EPBX, Database Education Bachelor's degree in information technology related field of study Or Graduate with 3 - 5 Years' experience of Managing, Troubleshooting of Voice Infra Candidate should be able to handle Voice Audit and should be able to close all Audit related points Shift timings 24*7 Transport Boundaries NA Transport Facility NA Salary Range 4 L to 5.5 L (Depends on last drawn and experience) Weekly Off 1 Rotational and Sunday Fixed off Age Upto 35 years USP Salary, Brand Rounds of Interview HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Technical Round (Check technical & process knowledge) Operations (Check knowledge, experience & discuss salary) Client (Check Knowledge, discuss salary, compensation) Documents Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents Clawback 90 Days