Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post her short listing, candidate’s profile will be shared with the client
- Immediate Joiners required
- Candidate should be comfortable to work from home / office
Please find below the questionnaire for Team lead position; kindly prepare the candidates on below aspects,
1. Formula’s to calculate attrition, shrinkage, TAT/AHT, Quality target, SLA.
2. What is a difference between Feedback &Coaching?
3. Explain RAG Analysis.
4. What is BQ management?
5. How will you handle skill issue/will issue of an agent?
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
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Company Website: https://hexaware.com/ |
Hexaware Technologies Limited (HTL) is an information technology and business process outsourcing service provider company based in Navi Mumbai, India. |
Founded in 1990. The company provides software services in Banking and Financial services, Health care and Insurance, Travel and Transportation and Manufacturing and consumer. |
The company has its headquarters in Mumbai and has offices across US, Mexico and Canada in North America, Brazil in South America, Sydney in Australia, Singapore, Japan, India, |
China and UAE in Asia and UK, Germany, Bucharest and Netherlands in Europe. |
Current employee strength is above 12,115 with over 219 clients. |
In a separate survey of 2006, it was rated the sixth Best IT Employers from India. |
The company is presently listed amongst the top 20 IT services providing firms (NASSCOM). |
Hexaware has been recognized as the fastest growing outsourcing provider by Asia Outsourcing Congress for the year 2015-2016. |
The company is listed among Asia's 200 best under a Billion on Forbes.
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Job Code | JC/1756 |
Process | Inbound Ecommerce Process |
No. of Requirements | 1 |
Gender | Male/Female |
About Process | Manage productivity requirements and implement strategies to improve production |
Monitor daily production reports and proactively manage files as they approach SLA commitments | |
Ensure client dictated SLA’s are adhered to | |
Assist in the clarification or resolution of issues as they arise between customers and operating personnel | |
Handle attrition and shrinkage | |
Title | Team Leader |
Location | Mumbai (MBP- Ghansoli) |
Requirement | Good Communication Skills (8/10) |
Basic computer knowledge | |
Education | Graduate/Post Graduate (Any stream) with Min. 2 years on paper experience as Team Lead on papers who have handled inbound customer service |
Specifically from BPO background | |
Must have handled a team of 15-20 members | |
Aware about Ops Metrix- Attrition, shrinkage, TAT, Quality | |
Shift timings | 24*7 shift |
Transport Boundaries | Please source candidates from Central & Harbour line |
Transport Facility | Depends on shift timing |
Salary Range | 2.5L to 3.67L pa |
Weekly Off | 1 Rotational Off |
Age | Upto 35 years |
USP | Salary, Brand |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Process knowledge, Age, Stability, Communication skills, Compensation) | |
Client (Check stability & discuss salary) | |
Documents | Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Pay slip) + Relieving documents |
Clawback | 90 Days |
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