Platinum One (Mumbai) : Quality Analyst | Salary Upto 32,000 (Net) | JC/852

  

Interview Process:   Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call Post her short listing, candidate’s profile will be shared with the client Process the candidate who can join immediately Work from Office     Sr. No. Candidate Name Location Total Experience Relevant Experience Current Company Current Designation Current CTC Expected CTC Notice Period Reasons To Quit Communication Skills on the scale of 10 Domain Knowledge on the scale of 10                     Previous Company 1                           Previous Company 2                           Previous Company 3                           Previous Company 4                           Previous Company 5           Company Website:  http://www.platinumone.in/   Platinum One is a BPO based out of Thane It was established in 2008 & has grown since then Platinum One provides services to various Retail, Real Estate, Insurance & Education industries.

Job Code JC/852 Process Quality Analyst No. of Requirements 1 Gender Male / Female About Process Gives constructive feedback to associates and derive action plan Understands process/function goals and help the team to achieve them Completing Call Monitoring and Feedbacks as per SLA or Internally defined Conducting Calibration Sessions and initiating Action Plans for reducing Variance Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project Coach associates and peers on Quality tools pertaining to the project Understand the impact of individual performance to meet / improve own targets Coordinating with the client on process related issues & updates Ensure Adherence To Process Quality SLA's Listen & clearly presents information Present appropriate information in a clear and concise manner, both orally and in writing Take others perspectives into account when communicating, negotiating or presenting arguments Title Quality Analyst Location Thane (Wagle Industrial Estate) Requirement Decent Communication Skills (6.5/10) Basic computer skills required Education HSC / Graduate with minimum 3-5 years BPO experience out of which at least 1 year in Outbound Sales Minimum 1- years experience as a Quality Analyst in BPO Shift timings 8.00am to 8.00pm (9 hours shift) Transport Boundaries NA (Source candidate from nearby location) Transport Facility NA Salary Range 25,000 to 32,000 (Net) Weekly Off Rotational off Age Upto 35 years USP Brand, Salary, Designation Rounds of Interview HR - (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) Operations - (Check stability & knowledge, discuss salary, Checks communication) Client - (Check stability & knowledge, discuss salary, Checks communication) Documents Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents Clawback 90 days