Dear Team,
The client requires AM on papers from BPO – Voice Process for this position.
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Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post her short listing, candidate’s profile will be shared with the client
- Process the candidate who can join immediately
- Work from Office
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Company Website: https://www.shaadi.com/ |
People group is structured into two different companies - People Interactive and People Infocom |
People Interactive is the Consumer Internet arm of the Group and owns the parent brand Shaadi.com, under which several successful matrimonial businesses are managed |
The company also owns Makaan.com, India’s fastest growing property and real-estate site, as well as Fropper.com, a friendship and social networking service. |
People Group has demonstrated consistent growth year-on-year and today operates with over 800 employees across 12 regional and 3 global offices. |
In addition, it operates 100 Shaadi Centers in 87 Indian cities |
Shaadi.com is an online wedding service provider founded in 1997. Its core market is India, but it operates globally, with offices in Canada, the UAE, the United Kingdom, the United States. |
By 2008, it had become the world's leading matrimonial website for Asians, and had twenty million users by 2011. |
Shaadi.com was the recipient of the "Best Designed Matrimonial Website" award given by the PC World India Web Awards in 2007 and 2008 |
Job Code | JC/1747 |
Process | Select Service |
No. of Requirements | 2 |
Gender | Male / Female |
About Process | Coach members on appropriate methods of achieving goals and developing necessary skills for desired results. |
It involves developing team members performance, offering constructive feedback and demonstrating the desired skills and expected work ethic | |
Manage post-sales experience and service for premium members of Shaadi SELECT category. | |
Determine which team member excels at which task, delegate the needed tasks to the appropriate team member. | |
Evaluate areas of opportunity and the apt steps to improve each and every team member. | |
Set clear team goals and communicating how progress will be evaluated which will allow teams to work collaboratively. | |
Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process. | |
Maintain a good rapport with customers. | |
Ensure customer retention and satisfaction to renew membership of each customer | |
Title | Assistant Manager |
Location | Mumbai - Thane (Ghodbunder Road) |
Requirement | Good Communication Skills (8/10) |
Extremely detail oriented and ability to organize | |
You should be proactive, patient, and able to work in a high-pressure environment. | |
Expert and demonstrates exceptional communication, problem solving and customer service skills | |
Education | Graduate with 5 years’ experience on papers into developing the above skills. Should be from BPO Voice Process |
Preferably from Matrimonial background | |
Shift timings | 8.00am to 8.00pm (Any 9 hours shift) |
Transport Boundaries | Source candidates from Central & Harbour |
Transport Facility | NA |
Salary Range | 5L to 7L pa |
Weekly Off | Rotational Week off |
Age | Upto 35 years |
USP | Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Weekend off |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability, Attitude, Salary, Knowledge, etc.) | |
VP (Check Knowledge, discuss salary, compensation) | |
Psychometric Test | |
Documents | Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 Days |
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