Dear Team,
The client requires TL on papers from BPO – Voice Process for this position.
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Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post her short listing, candidate’s profile will be shared with the client
- Process the candidate who can join immediately
- Work from Office
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Company Website: https://www.shaadi.com/ |
People group is structured into two different companies - People Interactive and People Infocom |
People Interactive is the Consumer Internet arm of the Group and owns the parent brand Shaadi.com, under which several successful matrimonial businesses are managed |
The company also owns Makaan.com, India’s fastest growing property and real-estate site, as well as Fropper.com, a friendship and social networking service. |
People Group has demonstrated consistent growth year-on-year and today operates with over 800 employees across 12 regional and 3 global offices. |
In addition, it operates 100 Shaadi Centers in 87 Indian cities |
Shaadi.com is an online wedding service provider founded in 1997. Its core market is India, but it operates globally, with offices in Canada, the UAE, the United Kingdom, the United States. |
By 2008, it had become the world's leading matrimonial website for Asians, and had twenty million users by 2011. |
Shaadi.com was the recipient of the "Best Designed Matrimonial Website" award given by the PC World India Web Awards in 2007 and 2008 |
Job Code | JC/1746 |
Process | Select Service |
No. of Requirements | 3 |
Gender | Female |
About Process | Responsible for managing the team who does post-sales experience and membership renewal of our personalized customers |
Manage post-sales experience and service of premium members of Shaadi SELECT. | |
Mentor and develop the team. | |
Effectively manage shift operations. | |
Handling Escalation calls of Customers. | |
Track Customer Satisfaction & ensure closure of complaints. | |
Strong Rapport building skills with Team & stakeholders, manage attrition in the team. | |
Evolve more effective work process for improving customer interactions. | |
Constantly monitor & review performance metrics for achievement of objective. | |
To effectively manage Contact Centre operations for constant performance achievements. | |
Identify relevant training needs of agents & ensure effective implementation. | |
Interface with IT/HR/ Training/Quality in order to improve the team’s Performance | |
Title | Team Leader |
Location | Mumbai - Thane (Ghodbunder Road) |
Requirement | Good Communication Skills (8/10) |
Extremely detail oriented and ability to organize | |
You should be proactive, patient, and able to work in a high-pressure environment. | |
Expert and demonstrates exceptional communication, problem solving and customer service skills | |
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). | |
Education | Undergraduate or Graduate with 4 years’ experience developing the above skills. Should be from BPO Voice Process |
Experience must include tele-marketing job | |
Should be familiar with effective objection handling | |
Preferably from Matrimonial background | |
Shift timings | 8.00am to 8.00pm (Any 9 hours shift) |
Transport Boundaries | Source candidates from Central & Harbour |
Transport Facility | NA |
Salary Range | 3L to 4.2L + Incentives |
Weekly Off | Rotational Week off |
Age | Upto 35 years |
USP | Brand, Designation, Growing industry, Growth opportunity, Learning opportunity, Weekend off |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability, Attitude, Salary, Knowledge, etc.) | |
VP (Check Knowledge, discuss salary, compensation) | |
Psychometric Test | |
Documents | Educational + Identity Proof + Residential Proof + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 Days |
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