Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post Shortlisting, the candidates needs to be registered in the portal. (As mentioned below)
- Once registered, the Registration ID along with the CVs/Resumes of the respective candidates need to be emailed
- Process candidate who can join immediately (max within 10 days)
- Work from Office
Teleperformance has introduced a candidate registration process to manage the candidate lifecycle for the initial Hiring phase.
- Self-registration Link: https://myhrms.teleperformancedibs.com/CandidateRegistration/Account/Login
- Please inform these candidates via call or text asking them to select “Non Agent” when filling this form.
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Company Website: https://www.teleperformance.in/en-us/ |
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Teleperformance SE is an omnichannel company headquartered in France. |
Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets |
The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). |
The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world |
In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue |
In October 2018, Teleperformance acquired Intelenet for $1 billion |
Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program |
The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon |
In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico |
In 2016, The company was ranked fourth among India's “Best Workplaces" |
in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP) |
Global Outsourcing 100 (R) awards for the fifth year in a row
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Job Code | JC/1754 |
Process | RBL Process |
No. of Requirements | 2 |
Gender | Male / Female |
About Process | Conduct NHT batches for multiple process and manage OJT |
Prepare or modify training content, TNI,PKT completion | |
Creating contents for training / Dashboard preparation | |
Develop and / or deliver domain centric Training Content in specific to the domain, Function and/or Process | |
Train the associates for objection handling as well as other aspects | |
Responsible for performing gap analysis and identifying knowledge gaps around both Content and Delivery | |
| Create and / or manage the mechanism of certification of employees at all levels within the account |
| Create and Update Process Documents, Training Collaterals, Databases and Trackers |
| Work closely with Process Excellence teams to identify knowledge gaps and undertake improvement projects |
| Monitor and ensure that the SOPs at account level are current |
| Co-ordinate between the Training and Operations stakeholders to ensure timely reporting and governance of training activities |
| Interdepartmental Communication & Co-ordination |
Title | Process Trainer |
Location | Malad |
Requirement | Good Communications Skills (8/10 or above) |
Basic computer knowledge | |
Education | Graduate with Minimum 1year exp as Trainer from voice process |
Need from BFSI background | |
Shift timings | Any 9 hours shift between 9:00am to 9:00pm, 6 days working |
Transport Boundaries | NA (Please tap candidates from nearby location only) |
Transport Facility | NA |
Salary Range | 3L to 4L |
Weekly Off | Sunday fixed off |
Age | Upto 35 years |
USP | Designation, Salary |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability & discuss salary) | |
Client (Check stability & discuss salary) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Payslip) + Relieving documents |
Clawback | 90 Days |
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