Dear Team,
Request you all to stop sourcing for the above position since the client is going to revise the requirements and will be looking forward for profiles related to the same.
Once we receive the updated requirements we will share, kindly start sourcing only post the updated requirement is shared.
Appreciate your support.
----------------------------------------------------------------------------
Interview Process:
- Post CV Screening Ridhima will provide a time slot to connect your candidate for a con call
- Post Shortlisting, the candidates needs to be registered in the portal. (As mentioned below)
- Once registered, the Registration ID along with the CVs/Resumes of the respective candidates need to be emailed
- Process candidate who can join immediately (max within 10 days)
- Work from Office
Teleperformance has introduced a candidate registration process to manage the candidate lifecycle for the initial Hiring phase.
- Self-registration Link: https://myhrms.teleperformancedibs.com/CandidateRegistration/Account/Login
- Please inform these candidates via call or text asking them to select “Non Agent” when filling this form.
Sr. No. | Candidate Name | Location | Total Experience | Relevant Experience | Current Company | Current Designation | Current CTC | Expected CTC | Notice Period | Reasons To Quit | Communication Skills on the scale of 10 | Domain Knowledge on the scale of 10 | |
|
|
|
|
|
|
|
|
|
| Previous Company 1 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 2 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 3 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 4 |
|
|
|
|
|
|
|
|
|
|
|
|
| Previous Company 5 |
|
|
|
Company Website: https://www.teleperformance.in/en-us/ |
|
Teleperformance SE is an omnichannel company headquartered in France. |
Teleperformance has 300,000 employees[3] across 400 contact centers in 80 countries and serves over 170 markets |
The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). |
The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world |
In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue |
In October 2018, Teleperformance acquired Intelenet for $1 billion |
Teleperformance was recognized by the 2015 Aon Hewitt Best Employers Program |
The company achieved certification in ten countries around the world, including China, India, Portugal, Albania, Slovakia, Ukraine, Switzerland, Chile, Egypt and Lebanon |
In 2015, Teleperformance was recognized as one of the best companies to work for in Brazil,[50] Dominican Republic, El Salvador, India and Mexico |
In 2016, The company was ranked fourth among India's “Best Workplaces" |
in 2019, Teleperformance ranked among the best outsourced services providers at the International Association of Outsourcing Professionals (IAOP) |
Global Outsourcing 100 (R) awards for the fifth year in a row
|
Job Code | JC/1751 |
Process | HP Process |
No. of Requirements | 1 |
Gender | Male / Female |
About Process | Drive continuous improvement for Transaction Quality and Delivery |
Manage Call Quality & Client related KPI's (Inbound/ Outbound/ Email Process) | |
Evaluate effectiveness of TQ interventions | |
Strengthen Quality management processes / framework to improve quality delivery | |
Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation | |
Should drive Process control & Compliance in addition to managing Audit requirements | |
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires | |
Provide quality floor support, feedback, refresher | |
Facilitate Quality and Compliance team to perform various audits and follow ups based on observations highlighted | |
| Process Oriented, Planning, Decision making, Ability to prioritize, Ability to meet deadlines and work under pressure |
Title | Quality Manager |
Location | Thane - Wagle Industrial Estate |
Requirement | Good Communications skills (8/10 or above) |
Basic computer knowledge | |
Education | Graduate with overall 8 + years of experience in which Assistant Manager - 2 to 3 years on papers & Manager - 1.5 + years on papers from BPO - International Inbound Customer Service |
Shift timings | 24*7 Shift |
Transport Boundaries | NA (Please tap candidates from nearby location only) |
Transport Facility | Depends on shift timings |
Salary Range | 8L to 10.5L pa |
Weekly Off | Any 1 rotational off |
Age | Upto 35 years |
USP | Designation, Salary, Brand |
Rounds of Interview | HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability) |
Operations (Check stability & discuss salary) | |
Client (Check stability & discuss salary) | |
Documents | Educational + Identity Proof + Residential Proof + Offer Letter + Salary Proof (Bank Statement/Pay slip) + Relieving documents |
Clawback | 90 Days |
Comments
Post a Comment